Hey, it’s time for evensven, the official SDMB video martyr!
Video game manuals are pretty and shiny and colorful. They get stolen, or at least thumbed through beyond repair, nearly instantly. You’d be surprized what people will steal.
Trying to keep the video game section up is an thankless job. I like video games and video game people, but on the whole the people that rent video games are not a very responsible lot. The aisles get messy faster than in any other section (even kids!). Stuff is stolen constantly.
Since most video game renters are repeat renters, video store clerks tend to throw their hands up and let them make their section a mess if thats how they want to live. If they want put stuff back in the wrong place, then they better learn to like looking all over for stuff. It gets really really tiresome babysitting a bunch of full grown adults who come to the store nearly every day and wreck the place.
So we give up. Yeah, it’s our job to make renters happy, etc. etc. etc. But we’ve got an entire store full of renters that can usually make it through the store without completely destroying the aisles and stealing half the stuff. Since for the most part it is a single population messing up the video game stuff, and since, for the most part, it is that same population renting those games, fixing stuff in the video section become a low priority.
You can always ask to check for a game manual, and request a different copy if it isn’t there. That probably won’t do you too much good, though, because it’s pretty likely the manual isn’t in any of them. On most packages, the really really important instructions (which buttons do what, etc.) are printed right on the back of the rental box. If Blockbuster at some time had to replace the rental box (something that happens a lot with video games: see rant above) it won’t be there because the process for making the original box insert and replacment box inserts is different.
This situation does suck for normal customers like you. I think that the video game renting public is as much to blame as Blockbuster. But really, why are you renting at that godforsaken place anyway? Look in the yellow pages and you might be able to find an independent store specializing in game rentals which pays their workers enough to care and is more interested in and capable of keeping the unruly manual stealing masses in check.