ooh! ooh! Can I join in the *FUCK FUCK WANKER SHITBUCKET ARSE!!
Monday I try to close a case. One of the parties of the case disappeared. All of the money that was on the case was due Ms. Casper the disappearing client. I sent letters to her last known address, asked the other party if he knew where she was… nothing. Standard protocol is that if a party disappears, and the money is entirely due said party, we’re not going to bust our asses finding him/her. It’s their responsibility to let us know where they are. Since all case closures have to okayed by our bosses, I send the request to close case to Attila The Cu…Hun. Yeah, Hun.
Usually, Attila is pretty quick closing cases. Not this time.
Tuesday morning I open my e-mail to find TWO e-mails from the boss. One simply said she was uncomfortable with the request. The second asked why I didn’t go further in finding the party.
I responded back that since none of the money is due us, and since the party hadn’t contacted us, it was general practice to close the case.
Wait. Wait. Wait.
Open my e-mail this morning. THREE more fucking e-mails. Why didn’t I look in other programs to see if I could locate party? (I did. She obviously didn’t read the copious fucking closure notes we are required to enter). Did I contact her last employer for a new address? Um, she hasn’t worked in three years according to the state. She disappeared 5 months ago. Did you NOT see as part of the copious fucking closure notes where I STATED no known employer for three years, FURTHER noting last known source was public assistance? Did I pull a credit report to find party? Um, statute says we technically are not supposed to do that. And (going back to the reason behind closing case), we’re not supposed to bust our asses looking for someone. If someone pulls a Casper, too bad so sad buh-bye.
I responded with much restraint. RE-noting all appropriate steps I had taken. Noted manual material which substantiated the appropriateness of the steps I had taken.
Then, being quite pissed by this point, I asked why I should spend so much time locating one person when I have 348 other cases that need work. DUMB MOVE, MissTake. DUMB.
(Recreating from the screechy phone call received)
“WHY? WHY?? Because it’s CUSTOMER SERVICE that’s why! What if something happened to her and she really needs the money? [aside: it’s not that we actually HAVE the money, but rather money is due her and we would attempt to collect from the other person. In this case, collecting money from the other party was not going to happen- other party is destitute] Do you treat other parts of your life like you treat [Casper]? I sure hope not! If your child is late coming out of class, do you just LEAVE her there, thinking “O well”?”
I’m staring at the receiver, completely blank. No response. I would not have been able to say anything to save my ever-lovin’life. Locating my tongue after a few minutes of her diatribe, I asked her what PRECISELY she wanted me to do. “FIND [CASPER]!!”
So tomorrow I’m taking the case to another supervisor to ask for case closure approval.
Fuck it. I am in office tomorrow. Maybe I’ll call in stupid.