This is my first thread in the pit, but MAN! Where do they find these people! I’m your average guy or so, I buy a high end TV, sony 32 inch flat screen WEGA, I know of other people that have had problems with big TV’s, color shifts, etc., so I spring for the extended 5 year, in home repair, warranty. TV costs around 1.3k$, warrenty costs like 250$ or so. I bought the TV from a major department store whose name ryhmes with pears.
I get the set home, and everything works well for about 15-16 months. Then the flyback transformer comes loose or whatever it does to start making that highly annoying whine that only I can hear. I call up the repair service and they acknowledge the extended warranty coverage and arrange an appointment. The person who is supposed to come out to the house calls me up and says that shifting the set around might cause the noise to go away, and if he comes out, moves the set to work on it, and then can’t hear the sound, he can only put it back and wait for me to call when the sound comes back.
I smack the TV, the sound goes away, fine, I cancel the service call.
For the next 7 months I hear the sound, smack the TV, sound goes away, comes back, smack the TV, wife is shooting me nasty looks (cause she can’t hear the sound). 8 months later the sound is back, and won’t go away with smacking or moving the TV around. Now I’m really upset at myself, that I let the guy talk me out of fixing the TV. I call for another appointment. I don’t want to deal with the repair man, but I don’t want to deal with the TV making the sound even more.
The person was scheduled to show up today between 8 AM and noon. At 9:15 I get a phone call that he is on his way. I could barely understand what he said and asked him to repeat himself. I sense he gave me attitude about having to repeat himself. “I’m the Teee VEEEE repair man and I’M ON my WAY to YOUR House!” He shows up about 10 minutes later and he has some lozenge in he mouth. The whole time he is here he is sucking on it loudly. I don’t want to be rude, but MAN, can’t you eat your candy on your time?!?! Maybe it’s a morphine lozenge to hide the pain of his terminal cancer or some bizarre reason that he needs to continuosly and loudly suck on a lozenge.
That’s why I couldn’t understand him on the phone, he was talking on a cell phone, while in traffic, sucking on a 1 inch jaw breaker. Obviously, I’m the one haveing a problem.
So instead of fixing the set, he ordered a part, joking/flirting with the person on the other end of his cell phone. Not very professional if you ask me. At this point I’m not impressed with the level of service. Why didn’t he just bring the part? Maybe he wasn’t sure what the problem was, but when he was ordering the part he knew the part number by heart. Based on that fact I figure he must have had to replace the part on other sets, or it’s a universal part that many sets use.
Either way he could have one in the van, just in case, it’s the part on that particular TV that he has memorized that usally goes.
Now I’m going to have to waste another 1/2 day sitting around waiting for the lozenge sucker to come back and put the part in.
MAN! I’m so f"slurp"ing annoyed! “slurp”
p.s. How’d I do, should I swear more?
p.p.s. I’m I supposed to tip this guy? (just kidding!) (like I want 10 pages of "well, when I was a service employee…)