I don’t know if they publish one, but if you pull up a chat window, at some point the bot will offer to have someone call you.
If you can demonstrate a registered complaint less than 120 days from purchase, that may be your window.
My Chase credit card has a 60-day limit to file a dispute, rather than the 120 days that was mentioned up thread. So I think it’s probably far too late to dispute the charge.
I have received no response to the email that I sent to ecr-replies@amazon.com a week ago. On Monday I will try posting to the Amazon Facebook group. I’m getting pretty discouraged and suspect I’m just going to be out the thousand bucks.
I was wondering how you came out.
I really think Amazon might still come through.
I’ve always had good service from them.
Do the Facebook thing, if no other recourse presents itself.
If Amazon does get back to you, jump through all their hoops and hang with it.
Document all communications.
I’ve been surprised at how good the customer service with Amazon has been in many instances. The one time I almost had trouble was when I had a bottle of laundry detergent burst in transit, and they wanted me to return it. Thankfully, I took pictures to share (in a humorous way) on Facebook before disposing of it in the trash. I don’t think UPS would have accepted the package.
Was this original conversation by phone or chat? If it was chat do you have the log?
I have lost count of the number of times some rep has sworn blind they are going to do thing X, and it will be done in no more than three business days. Then i call back a week later and the rep is like “thing X? Are you insane! There is no way on gods green earth we could possibly do thing X that would be impossible”
The original conversation was by chat. I have saved a local copy of the whole chat history. More importantly, every time I start a new chat about this, the chat window includes the whole history of all (now) 10 chat sessions, so Amazon has a copy too, and can’t claim I’m misquoting the agent. (Assuming they ever actually engage with me about this.)
I was planning to send a Facebook message today as my last desperate attempt to reach someone who could help, but to my surprise I woke up this morning to see a response to my email to ecr-replies. The ECR rep apologized for my experience and said
Since this is a unique situation, I’m collaborating with our internal teams to work on a resolution… Please allow me 2 business days to research the issue, so we make sure the matter is taken care of properly.
She also added
I’m sorry to learn that you had a less than positive experience with our customer service team. I’ve personally reviewed your previous contacts with us to understand where we stand today. I’ve left agent feedback for their Leadership where needed. We hold customer service to high standards and it’s important we use this as a learning opportunity.
I still don’t have my refund but this seems like a positive development.
That looks like great news. Great job with the persistance.
Yeah. I suspect the “feedback” she’s given to the agents is “don’t promise customers a full refund when it’s past the return window”, but whatever. I’m cautiously optimistic but there have been a few times before when I’ve thought this was all wrapped up. I’ll celebrate when I have the money in my account.
I just got another email from the same ECR rep:
I’ve processed a full refund for $999.99 which is scheduled to reflect onto your Visa card. Please allow 3-5 business days for the refund to process.
The refund already shows as “pending” on my credit card account.
Woo hoo!
That’s awesome! Thank you for letting us know.
Oh wow. I’m unbelievably happy, for you.
I knew Amazon was awesome with customer service.
I have learned over the years, the earlier you go on chat with them, at the first indication of a problem, the better.
Anything electronic or tech especially.
Good news, indeed. 
Fantastic!
Yay! 
So Australia has consumer protection that covers electronics for 2 years or more regardless of mfg warranty.
So I call Panasonic about my erratic Blu Ray 4k player bought Nov 2023…
Wanted a replacement.
Flat out refusal and somewhat rudely …then 24 hours later got an email wanting pictures of the 4k Blu Ray discs and exact model of TV 
In the meantime had contacted Amazon tho getting a live person took some chasing. Explained the problem. Within in 10 minutes I had a new one on the way - just have to return the old one after the new one arrives.
Now THAT’s the way a customer complaint should be handled.
I like Panasonic gear and put in a formal complaint about the staff denying what it actually the law in Australia…Apple bitches and whines about it but complies…it’s not optional for any manufacturer and in many cases can go far beyond the two years if it’s a major failure.
If I didn’t have a 50 year experience with Panasonic they would have lost a customer …at the very least he should have suggested I contact Amazon first…nope …just flat out refusal.
So he gets a black mark on his record after only a year on the job.
Respect the customer, respect the laws…hopefully he learned a lesson.
Now another guy had the same model and same problem - got a replacement and it had the same issue so got a refund.
Nice to know.
Isn’t the OP well past the chargeback limit time? I thought it was 90 days.
Still worth a try. The seller has basically stolen a computer - and needs to make good on it.