Do all HDTVs have HDMI handshake issues and will getting a new TV fix a handshake problem?
A year and some change ago, I bought a 1080p high definition television. About 11 months into owning it, the HDMI inputs stopped working. I know it’s the HDMI inputs because the same devices work using component cables. I know it’s not the HDMI cables because the devices work on my other (smaller) HDTV and all HDMI inputs stopped working at the same time. Unplugging the cables doesn’t fix the problem. Shutting off power to the TV and devices doesn’t solve the problem.
I call the customer service. They send out a repair team who swapped out the main board on the TV. Problem solved. The HDMI inputs are working again.
Fast forward 1-2 months, and the sound goes out on the HDMI ports. I narrow it down to the HDMI ports again, and call customer service again. This is considered a failed repair and I’m still under warranty. They ship out a new TV and I ship back the old one.
The new one didn’t even last a month before I get the same issue.
I’m being told this is a HDMI handshake issue and that all HDTVs have it; therefore, they won’t replace the TV with another model. This seems like a load of crap to me. I paid for 4 HDMI inputs so I could hook up all my devices. I want my HDMI inputs. (There aren’t enough component inputs.)
My question to the collective knowledge of the SDMB is: “Are they feeding me a line of crap about all HDTVs having handshake issues and are there models without this problem?”
Every instinct says they’re full of crap and they did a poor job of engineering their product. I’ve also been told Sony is working on a fix for the issue, but I’ve found posts on message boards saying that dated in 2007, so I have no intention of waiting for a fix that may never come.