I received a call from my surgeon’s billing office informing me that I owed them a rather significant sum of money. I told her I was under the impression that BC-BS had paid the full amount and she said ‘They did but then they took it back so you’re responsible’ or words to that effect. She refused to explain how they ‘took it back’ but she did say “It happens all the time.” She denies that the doctor’s office returned it, by the way.
Question: How can an insurance company make a payment and then ‘take it back?’
Question: Has this happened to anyone on the SDMB?
Question: Do I have any recourse?