I’ve been tasked with creating a new, crisp call reporting template to present to various departments on a weekly basis.
Prollem is… right now there are three categories… and two of them don’t sound right.
The first is Call Drivers. I’m considering Contact Drivers but both sound startlingly unprofessional. For those who’re lost. This is a list of the top 5 or 10 issues that drive the highest call volume in our call center.
The second that needs help is Technical Issues. It’s correct but needs to be a tad more encompassing. She said she’d like it to encompass both technical issues as well as product issues. So I’m thinking maybe Issues, but that seems pretty vague.
HELP! Seriously. I’m putting out an SOS to anyone better with the english language than me.
FWIW, most major corporations like to have one or two unique words, just to set themselves apart from the pack. God forbid Sun and eBay and Microsoft have the same vocag.
Why don’t you call the categories Drivers and Issues
Undere drivers you can then include people that use e-mail or snail mail. Under issues you can inculde both technical, product, and any others (ads, service)
Man, you guys are the best. Rick, I tried Drivers and Issues… but it was shot down for being a tad too vague. :smack:
I’m going to check out those links and then maybe do some shopping for a hawaiian shirt. Ya know, for Hawaiian Shirt Day… when I can feel free to wear a Hawaiian shirt… and jeans. :rolleyes: