I’m leaving my place of work to study in the capitol (Oslo) this autumn, and I’m putting up out some resumes for work availible in the hotell-business. In that context, I asked my boss for a recommendation; she said it was alright, but asked me to write it myself since she was on holiday. It’ll get her approval stamp before it goes anywhere, of course, but I’m looking for some advice.
This is what I’ve got, so far; (translated from Norwegian to English, pardon for the language)
[name],[birth date], has worked in the reception of [company name] in the time period of May 2006 to August 2007. In the period September 2006 to July 2007 he worked 40% part time, otherwise full-time.
Work tasks in the reception are split between customer service, data-processing and reception management. During customer service he has welcomed guests at check-in and check-out, treated customers in a social setting, treated customer complaints and processed cases relevant for customer service.
Under data-processing he has handled bookings/orders from customer companies, readied overview lists for the maintenance and householding departments, handled data-input into our localized computer system, handled general maintenance, backup, etc. As a result he has full user-competance in SPISS, the Citrix system enviroment and LENELL. Also relevant is experience in coding guest passes for cantina access. As an effect of office work, [name] is also fully competent in the Microsoft Office pack, incl. Word, Excel and Outlook Express.
Under the reception management category, [name] has worked alone with full management responsibility in weekends, on evenings and during night shifts. This encompasses regular reception duties such as reception maintenance, handling mail and archiving, but also include the management of our next-door kiosk in between opening hours. Regular management duties also include maintenance of our security system and appropriately delegating work to the correct departments. At peak, the [company name]'s facility camp held 3200 rooms on one location and had negotiated deals with nearby hotels to handle overflow.
Beyond normal work duties, [name] has also twice been given the responsibility to index and prepare statistics from altogether 3000 customer survey hand-ins, for the administration. This was handled in a satisfactory manner.
So, what do you think? Is it too unproffessional? Too professional? I’ve got a perfect attendance record, only one day of registered sickness (for which I have a doctor’s note) and no quarrels with any bosses or managers. Should I include any of this or does it not belong here? Being only 18, this is the first time I’ve done anything like it.
Also, please give me some lenience for the English. It doesn’t come off well in the translation and I’m not a native speaker. The language is far more sophisticated and professional in Norwegian - though if you have some tips on improving my English, I’m all ears.
Any feedback is very welcome!
Regards,
A.