Help me set up an email client on my home machine.

Factual Questions
1

I am a customer of DirectWay. I have very few options. It has to be satellite where I live.

They have recently changed their front page to something that looks like GOOGLE vs YAHOO in a cage match on crack. It takes a LOT of band width and time to just get to my email now.

I just want to be able to read my email.

The person I chatted (computer chat help desk stuff) with for an 1.5 hours today said that I should be able to set up OutLook express (infinitely better than what I’m dealing with now).

It would not work. All the settings are correct according to her. She suggested I call MS…… I’m not quite sure I want to go down that rabbit hole just to get 5-8 emails a week.

Recommend a free email client? I would prefer outlook as I use that at work.

I’m only 48… I may have to call MS but I’m not sure I have enough years left to get it done. (I’m a card holding MS developer)

If you dare – this is the chat message …… Excuse the spelling…… The chat box as slow.

[Jul 3 2009 11:05:35 AM] Welcome to our chat customer support .
[Jul 3 2009 11:05:43 AM] Doug, you have been connected to Kiley
Kiley(Jul 3 2009 11:06:01 AM): Doug, welcome to HughesNet Technical Support. You are chatting with Kiley.
Kiley(Jul 3 2009 11:06:06 AM): Hi Doug, how are you doing today?
Doug(Jul 3 2009 11:07:10 AM): Fine. Do you understand my question?
Kiley(Jul 3 2009 11:08:01 AM): As I understand, you do not wish to access the HughesNet email from Home page as it wastes your bandwidth. Is that correct?
Kiley(Jul 3 2009 11:09:37 AM): Are you getting my message?
Doug(Jul 3 2009 11:11:30 AM): I suppose. I used to be able to get directly to my email with out having to see hughes home page.
Kiley(Jul 3 2009 11:12:19 AM): Could you please verify the name of the primary account holder for the HughesNet account?
Doug(Jul 3 2009 11:12:50 AM): *******
Kiley(Jul 3 2009 11:13:47 AM): is that your full name as I see that there is a complete name on your account?
Doug(Jul 3 2009 11:14:51 AM): ******
Kiley(Jul 3 2009 11:14:58 AM): Thank you for verification.
Kiley(Jul 3 2009 11:15:47 AM): Doug, if you do not wish to access HughesNet from Home page you can configure your email with an email client like Outlook 20007 or Outlook Express.
Kiley(Jul 3 2009 11:16:53 AM): May I know which email client you have?
Doug(Jul 3 2009 11:20:07 AM): I have alwasys just used the hughes server at home. I do have outlook express. Never use it . Can you help me set it up?
Kiley(Jul 3 2009 11:20:16 AM): Yes.
Kiley(Jul 3 2009 11:20:58 AM): Go to Start Menu and in “RUN” window type :
Doug(Jul 3 2009 11:21:06 AM): Ok,. Where do we start?
Kiley(Jul 3 2009 11:21:10 AM): msimn
Kiley(Jul 3 2009 11:21:36 AM): Go to Start Menu and in “RUN” window type :
Kiley(Jul 3 2009 11:21:41 AM): msimn
Kiley(Jul 3 2009 11:22:07 AM): Open Outlook Express. At this point, Outlook Express will either open to the summary screen, or it will open and pop up a wizard to help you setup your email account.
If you do not see the wizard:
At the top of the page click on the ‘Tools’ menu and then select ‘Accounts…’. Click on the ‘Mail’ tab at the top. Click ‘Add’ and then ‘Mail’.
Kiley(Jul 3 2009 11:23:42 AM): Is it open?
Doug(Jul 3 2009 11:24:23 AM): working on it …
Doug(Jul 3 2009 11:25:42 AM): Ok. I’m at ‘Mail’
Kiley(Jul 3 2009 11:26:05 AM): Open Outlook Express. At this point, Outlook Express will either open to the summary screen, or it will open and pop up a wizard to help you setup your email account.
If you do not see the wizard:
At the top of the page click on the ‘Tools’ menu and then select ‘Accounts…’. Click on the ‘Mail’ tab at the top. Click ‘Add’ and then ‘Mail’.
Kiley(Jul 3 2009 11:26:33 AM): Your Name
This is where you can choose what name will be displayed in the FROM area when you send an email. A good idea is to use your real name or business name (if this is a generic mailbox).
Replace with: Your Name
Click ‘Next’.
Doug(Jul 3 2009 11:27:28 AM): done
Kiley(Jul 3 2009 11:28:51 AM): Internet E-mail address
This is where you type in your email address.
Replace with: xxx@hughes.net Click ‘Next’.
Doug(Jul 3 2009 11:29:09 AM): done
Kiley(Jul 3 2009 11:29:33 AM): E-mail Server Names
Make sure you have ‘POP3’ selected for the incoming mail server type.
Incoming mail server (POP3) is mail.hughes.net
Kiley(Jul 3 2009 11:29:40 AM): ‘Outgoing mail (SMTP) server’:
Kiley(Jul 3 2009 11:29:48 AM): smtp.hughes.net
Kiley(Jul 3 2009 11:30:36 AM): Click ‘Next’.
Kiley(Jul 3 2009 11:30:47 AM): Internet Mail Logon
‘Account Name’:
Doug(Jul 3 2009 11:31:04 AM): Just a sec
Kiley(Jul 3 2009 11:31:15 AM): Here you enter your HughesNet complete email address in username and the correct password which you use in password section.
Kiley(Jul 3 2009 11:33:00 AM): Also make sure you check the box which says ‘Remember password’.
Doug(Jul 3 2009 11:34:55 AM): sorry the hughes network is slow that it makes it a bit tough.
Kiley(Jul 3 2009 11:34:53 AM): Click ‘Next’.
Kiley(Jul 3 2009 11:35:00 AM): Congratulations
Click ‘Finish’.
Kiley(Jul 3 2009 11:35:04 AM): Do not worry.
Kiley(Jul 3 2009 11:35:08 AM): I will wait here for you.
Doug(Jul 3 2009 11:35:39 AM): Ok…
Kiley(Jul 3 2009 11:36:06 AM): Do you see ‘Click ‘Finish’ screen?
Doug(Jul 3 2009 11:37:47 AM): Yes. When I click my Outlook express icon there is nothing in inbox.
Kiley(Jul 3 2009 11:38:47 AM): please go to the ‘Tools’ menu, click ‘Accounts…’ and click on the ‘Mail’ tab at the top. You should see your new account listed here. Select it and click ‘Properties’.
Kiley(Jul 3 2009 11:38:55 AM): Click the ‘Servers’ tab at the top.
At the bottom of the screen:
Outgoing Mail Server:
Put a checkmark beside ‘My server requires authentication’
Click on the ‘Settings…’ button to the right.
Kiley(Jul 3 2009 11:41:41 AM): Have you followed the steps?
Kiley(Jul 3 2009 11:44:09 AM): Doug, are you there?
Doug(Jul 3 2009 11:44:26 AM): done um… it says its connecting to host . but the service is so slow it may… Connections failed.
Doug(Jul 3 2009 11:45:12 AM): yes. The connection to hughes.net has failed.
Doug(Jul 3 2009 11:46:08 AM): Are you there?
Kiley(Jul 3 2009 11:46:26 AM): Give me a moment.
Kiley(Jul 3 2009 11:47:01 AM): Open Outlook Express.
At the top of the page click on the ‘Tools’ menu and then select ‘Accounts…’.
Kiley(Jul 3 2009 11:47:05 AM): Click on the ‘Mail’ tab at the top.
Highlight the problematic email account and click on the ‘Properties’ button.
Kiley(Jul 3 2009 11:47:25 AM): Then click on "Servers’ tab.
Doug(Jul 3 2009 11:49:11 AM): got it. What do you want to know?
Kiley(Jul 3 2009 11:50:26 AM): There check that in the Incoming and Outgoing server option it is POP.
Kiley(Jul 3 2009 11:51:07 AM): Then in account section you have to enter your complete HughesNet email and in password section you have to enter your correct password which you use to access the HughesNet email account.
Doug(Jul 3 2009 11:51:07 AM): POP3
Kiley(Jul 3 2009 11:51:16 AM): Ok.
Doug(Jul 3 2009 11:51:13 AM): POP3
Kiley(Jul 3 2009 11:51:21 AM): Then in account section you have to enter your complete HughesNet email and in password section you have to enter your correct password which you use to access the HughesNet email account.
Kiley(Jul 3 2009 11:51:42 AM): Then make sure you have selected the option ‘Remember Password’.
Kiley(Jul 3 2009 11:52:15 AM): Also make sure ‘My Server requires Authentication’ option is also selected.
Doug(Jul 3 2009 11:53:26 AM): mail.hughes.net > SMTP.hughes.net > dougpare > mypass
Kiley(Jul 3 2009 11:54:53 AM): Make sure smtp.hughes.net is in small case.
Kiley(Jul 3 2009 11:54:58 AM): Click on the ‘Settings…’ button to the right.
Kiley(Jul 3 2009 11:55:09 AM): Make sure the dot is in the first option, ‘Use same settings as my incoming mail server’ and click the ‘OK’ button.
Kiley(Jul 3 2009 11:56:29 AM): Let me know when you are done.
Doug(Jul 3 2009 11:58:08 AM): done. FYI servers don’t care about case.
Kiley(Jul 3 2009 11:58:45 AM): Yes, just wanted to make everything look same.
Kiley(Jul 3 2009 11:58:53 AM): Click on the ‘Advanced’ tab at the top.
Kiley(Jul 3 2009 11:59:26 AM): There in Outgoing server- the number should be 25 and in Incoming it should be 110.
Kiley(Jul 3 2009 11:59:48 AM): Click the ‘OK’ button, and then the ‘Close’ button and now you should be able to send and receive email.
Doug(Jul 3 2009 12:00:51 PM): 25 and 110 got it
Kiley(Jul 3 2009 12:01:17 PM): Now try sending test email from Outlook Express.
Kiley(Jul 3 2009 12:02:56 PM): Are you able to send and receive the test email?
Doug(Jul 3 2009 12:04:05 PM): The connection to the server has failed.
Doug(Jul 3 2009 12:04:27 PM): Why dont you try to send me a email
Kiley(Jul 3 2009 12:04:44 PM): It seems there is some issue with Outlook Express so please contact Microsoft for further inforomaiton.
Kiley(Jul 3 2009 12:04:58 PM): I am sorry I do not have access to email.
Kiley(Jul 3 2009 12:05:05 PM): Is there anything else that I may assist you with?
Kiley(Jul 3 2009 12:06:48 PM): Are you there?
Doug(Jul 3 2009 12:07:09 PM): This would have been really really good information about an hour ago. You are blamming it on MS? How do I get around the very very poorly designed hughes portal to get to my email?
Kiley(Jul 3 2009 12:08:12 PM): Because there is some issue with Outlook Express.
Kiley(Jul 3 2009 12:08:29 PM): Let m know what exact error you are getting?
Doug(Jul 3 2009 12:10:41 PM): The error is that Hughes has put a horible front end or portal to get to email. I really don’t want to see it. I would like to be able to get directly to my email
Kiley(Jul 3 2009 12:11:37 PM): The other option is to got o Home page.
Kiley(Jul 3 2009 12:11:48 PM): 1) Click here <http://home.myhughesnet.com/index.php&gt; or go to the link <http://www.myhughesnet.com/&gt;
2) On the upper right corner, you will find Login or Check Email.
3) In the Username textbox enter your username or email address.
4) In the Password textbox enter the email password.
5) Click on Log In.
6) Note: Up to five emails will be displayed under Inbox.
7) Click on Inbox to access Webmail.
8) Note: Webmail opens in a new window.
Kiley(Jul 3 2009 12:13:01 PM): You ca contact Microsoft and they will be in better position to help you.
Doug(Jul 3 2009 12:13:54 PM): I doubt it as it is not an MS problem.
Kiley(Jul 3 2009 12:14:27 PM): You can contact them and if you still face any issue please get back to us.
Kiley(Jul 3 2009 12:15:30 PM): Is there anything else that I may assist you with?
Doug(Jul 3 2009 12:18:07 PM): Thank you for your help Kiley, as it is not an MS issue it is the way that Hughes wants to advertise . They are only pushing old customers away. I’ll let them know when I pick a new service provider
Kiley(Jul 3 2009 12:18:07 PM): Are you there?
Kiley(Jul 3 2009 12:18:55 PM): If you still face issue please get back to us.
Kiley(Jul 3 2009 12:19:03 PM): I am not technically trained in email clients.
Kiley(Jul 3 2009 12:19:15 PM): I only have basic knowledge.
Kiley(Jul 3 2009 12:19:26 PM): Thank you for getting in touch with HughesNet Technical Support.

To end this chat, please click on the ‘End Chat’ button.
Doug(Jul 3 2009 12:22:51 PM): So who is? Why have I been talking to you for and hour? I a programmer that gets now help form hughes. I have basic knowledge of networks too.
Kiley(Jul 3 2009 12:23:36 PM): Dough, we have knowledge about our systems but this is an email client which has been designed by a third party.
Kiley(Jul 3 2009 12:24:20 PM): We are not trained for this email client configuration but we do provide basic configuration settings.
Kiley(Jul 3 2009 12:24:49 PM): If these do not work we always ask the customer to get in touch with the vendor who designed these email clients.
Kiley(Jul 3 2009 12:25:10 PM): You can get in touch with them and if you still face any issue get back to us.
Kiley(Jul 3 2009 12:26:08 PM): You can contact Microsoft at- (800) 936-5700 or 425-635-7222.
[Jul 3 2009 12:28:01 PM] Agent has logged off chat.

2

I found these instructions: http://customercare.myhughesnet.com/3000-4000help/troubleshoot_inetemail_parameters.htm

3

You should not trust the service reps who are often ignorant assholes who know little or nothing about what they are supposed to help you with.

I had a recent case: Bellsouth POP3 email problem where the reps were trying to tell me the problem was at my end when it was their own policy.

Note that you can use POP3 protocol with a text terminal program like Hyperterminal and see what is happening line by line.

4

This Microsoft Knowledge Base article has very clear instructions on how to use telnet to access your POP3 server, if it’s not something you know how to do already.

5

This may be a way around the front page. I’m not sure it goes straight into email, since I don’t have an account to test it with. It’s an ugly page too, but smaller at least.

http://home.myhughesnet.com/files/hughes/login.php

Other things to check. Make sure your login in Outlook is “yourname@hughes.net” and not just “yourname,” and it’s possible that you need to log into the webmail and look under options to turn on POP3 for your account. I’d think the customer service person would know that, but maybe not.

6

What you want is PopPeeper. It rocks!!!

It can read popMail, IMAP, it can read, Gmail, Yahoo, MSN, Hotmail, most any webmail it can read.

7

Can’t telnet either.

C:&gt;telnet hughes.net 110

“Connecting to hughes.net…Could not open connection to the host, on port 110: Connect failed”

I turned off my firewall and got the same thing.

I can’t telnet q.com or live.com either.

?

Thanks everyone by the way.

8

Well, the problem there is that you’re trying to connect to ‘hughes.net’ instead of ‘mail.hughes.net’. ‘hughes.net’ is not the mail server, so port 110 is not open.

When I try it, it looks like this:

C:\Users\xxxxxxx>telnet mail.hughes.net 110
+OK POP3 ready

Of course, since I don’t have a hughes.net mail account, there’s not a whole lot I can do from here, so I just log out again.

9

Thanks. Yep I get the +OK POP3 ready response.

That led me to me to change my server name to mail.hughes.net in Outlook.

It’s right there in the chat. I missed it and just used hughes.net.

I’ll fire off an email to Kiley at hughes and apologize for my mistake.

Thanks all.

I think I will try poppeeper next.

10

I’m glad it was something so simple to fix. :slight_smile: I have seen issues with customer accounts in the past where the mail account has gotten corrupted on the server and needs to be blown away by the ISP and recreated. I have also seen issues in which Outlook is so corrupted it needs to be reinstalled before it will work with a properly configured account (and there is no other indication of this other than the mail just not coming in).