Help needed: wireless printer

Factual Questions
1

I recently replaced my old printer with a HP OfficeJet 4650 for my MacBook (OS X 10.8.5 Mountain Lion) and can’t get the printer to connect to my wireless network.

Downloaded the HP Easy Start software, but either running the installation or accessing wireless settings wizard on the printer, I come up against the same message (from diagnostic test):

Your HP printer is unable to connect to your wireless router. MAC address filtering may be enabled.

Other details from the test:

Wireless ON
Network SSID found: PASS
No other networks detected matching name
Printer settings consistent with wireless router settings
No filtering - FAIL
Network name: <my name>
Hardware address (MAC): <matches authenticated one>WPA2-PSK
Automatic encryption (AES or TKIP)

Wireless router details: D-Link DSL-G604T (yes, I know - time I upgraded that, too. Maybe your grandfather remembers them?)

Link to manual:
ftp://ftp.dlink.ru/pub/ADSL/DSL-G604T/Description/DSL-G604T_Manual_2.00.pdf

When I go to the D-Link admin page (10.1.1.1 <admin> <admin>), and navigate to the Advanced tab, ‘wireless management’, I see the Access list unticked. Clicking the radio button for ‘Associated stations’, I get a list of four ‘authorised’ MAC addresses against my SSID, plus a fifth (matching the printer’s MAC address) saying ‘Authenticated’ but blank in the SSID column. I assume one of the top four in the list was the old printer. I can’t tick the Access List box.

Some Googling has brought up the fact that MAC address filtering isn’t a particularly useful security feature (easily bypassed), but I’m not sure whether I’ve got it enabled or not.

I have tried a few times - turning things off and on again - always the same result.

The only other pertinent fact I can think of is that under System Preferences
etwork, my wireless network is connected to 10.1.1.x (different from the D-Link page), and works fine (i.e. I can post this).

As always, any pointers very gratefully received. Thanks!

2

You are far from the only one having problems with HP printers and wireless routers.
I found this on the web - try it, using your router’s IP address (10…)

3

I found problems connecting a network printer for someone else and it turns out the default was set to NOT share the printer. Click on the printer, then click on “printer” and turn on sharing.

4

Thanks both - will try both things when back home later, and will report back.

5

OK, the ‘filters’ page has radio buttons for outbound and inbound filters. Both showing source and destination IP and ports as ‘any’, with TCP and UDP protocol allowed.

Kind of like me reading Dutch - snippets of this make sense, but I don’t know enough to be able to order off the menu with confidence. But this is effectively saying my network isn’t filtering out any communication coming from particular places, right?

Printer and scanner sharing are both ‘on’ from System Preferences/Sharing. I can’t find the new printer from ‘Add a printer’.

From further clicking and looking:

Those four authorised addresses are an iPad, Tivo, Apple TV and an unknown - just discovered them under ‘Status’/DHCP Clients. They each have their own dynamic address (Advanced/LAN clients).

Let me know if a screenshot will help - I don’t seem to be seeing exactly the same as others?

6

I have a HP wireless printer too. In the instruction booklet there is a telephone number to call for help. Call that number and a technician will guide the way. You need to give him your wireless network key. He will furnish you with a number once he joins your network. That number will be printed out on your printer. Then you punch in that number on the lit box on your printer. That is no small task as the numbers are coupled (12, 34, 56, 78, 90). For a “1” you tap once. For a two you tap twice I the first box, and so on. However, the tapping must be done quite fast or you will not get the second number. The technicians are very helpful and friendly. It took him over an hour to set up my printer wirelessly.

7

I’d get it setup first with an Ethernet cable or USB (if available and Ethernet didn’t work). The Ethernet cable would go from the printer to one of the regular, numbered ports on the router.

8

Forget what I posted. That was with ink sent by mail monthly.

9

Update (and thanks all!):

It ended up being ridiculously easy, once I registered a support query and got a case number plus 0800 number to call - turns out the printer was set up initially with ‘wifi direct’ ON, which interferes with the wireless network wizard. Turned it off, re-ran wizard and hey presto.

Ferris