Well, in the interest of research, I visited Wendy’s this very evening. I wanted to find out just how pervasive the Wendy’s Ketchup Phenomena truly is.
The tale begins as I pull off the road into their parking lot. Apparently the architects of this particular restaurant felt it would be best to have the parking lot sit abour five feet above the level of the roadway. Perhaps it makes their store more visible from a distance? Perhaps in a state more flat than Michigan - and a state where it snows considerably less - this would have been a good idea. Unfortunately the result tonight was that my full sized Ford 4x4 was unable to get enough traction to get up the hill. Admittedly I was in 2 wheel drive mode at the time, but switching to 4 wheel drive requires being stopped on level ground in neutral and getting out of the truck. I was facing up a relatively steep incline, with the rear of my truck in traffic, and no chance of actually getting out to lock in the hubs. Eventually, with much tire spinning, I was able to get into the parking lot. I immediately engaged 4 wheel drive.
So, around to the speaker to place my order. (In all fairness this research required the use of the drive through window) A gender non-specific voice greeted me asking for my order.
Now at this point I feel it should be noted that the orders I place tend to be very straight forward. I have witnessed people being so specific with their eating habits as to vary nearly everything that normally comes with the item in question (Easy on the ketchup, but lots of relish, not so much onion as usual and leave the lettuce off entirely) These sorts of people, not only should be expecting to get their order wrong, they should be taken out behind the dumpster and beaten about the body with frozen hamburger patties for making everyone else in line wait for the place to get their anal-retentive order placed in the first place. I order, quite simply, a number one (Classic single combo meal) with Mountain Dew and, thanks to someone at Wendy’s having some modicum of foresight, chili instead of fries. I hate their fries. I won’t eat them. I am grateful for not having them forced on me regardless of my preference.
The gender non-specific voice asks me to repeat my order, and so I do. “You want chili instead of fries?” One would thing I’d asked for an avocado carved in the likeness of Betty Ford. I reply that that’s correct and am told that my total would “be ready at the window.”
I pull around to the window, getting excellent traction now, to see a young kid who, I am certain, sounded so gender non-specific because puberty is a good two to three years in his future. If he is lucky. His manager is there explaining to him that substituting chili for fries is neither unusual nor in violation of the Geneva Fast Food Convention. I picture the following exchange:
“Look, if he is getting chili, he won’t want any ketchup! Just give it to him that way!”
Finally Gender Marginally-Specific tells me my total. I hand him cash and he trades it for my drink - sans straw. Ok… I’m prepared for this… I have trained… I know what to do… “Can I…” <SLAM> The window slides shut… Well… I watched the first one go by, but there are still two more strikes… Right?
The window slides back open as GMS Kid hands my change to me… I see my opening and swing… “May I have a straw please?” I am met with a look such as I have never seen before. His eyes told a thousand tales. Here was a man - a stranger - at his window actually SPEAKING to him. What twisted reality could have come into being to allow such a thing to happen? Didn’t this stranger know that his lot in life was to be silent at all costs? He met my question with those evil, cold eyes and said “Could you repeat your order, please?” <SLAM>
Strike two…
All is not yet lost… I still have not received my burger or chili. I see them making the burger, and I look back to the “Fry Station”, which is certainly the cebtral hub of any well run burger joint, and I see them sliding a chili and fries into a bag… The manager here, though, has a good eye. After a frenzied discussion the fries are removed from the sack. The bag is delivered to the end of the burger line where it is loaded down with the other items required in any given order… I’m watching, though, giving the manager a run for the money when it comes to spotting the wrongdoings of others, and no straw is placed in the sack.
Out comes the bag, and I ask for NOT a straw, but chili sauce. At this point I felt a change-up was my best bet. Agitated, but compliant, GMS Kid reaches for a couple packets of chili sauce. As he is doing that I say, in a slightly raised voice “And a STRAW!” He feigns hearing loss, but I persist. “A straw please!” A miracle recovery, yet there is obvious difficulty with comprehension… “A what?” “A STRAW!” Raising my voice yet again and pointing at the top of my drink. He hands me a straw!
I come back to my office to enjoy my meal and write of my triumphs, emptying the sack’s contents onto my desk… Wait a minute… No napkins!
Strike three…