Note I said Exchanges. Home Depot has a generous return policy.
This just cracks me up. I love bureaucracy. It’s so easy to laugh at.
Thursday, I bought some galvanized pipe fittings. Including a 8 inch nipple. Got home and realized I needed at least a 12 inch nipple to reach.
Pipe Nipple for those that are curious.
No problem. Returned to Home Depot Friday with the receipt.
“Need a longer nipple. Can I run back there and get the correct length?”, I said. She starts fiddling with her computer. I said, “Wait, I only need to swap this with a longer one. Prices are identical.”
“Inventory, got to do a refund”, she says.
I even offered to personally bring the incorrect item back to the shelf and then get the correct size (they are in side by side bins). Nope.
So this lady does a refund for $4 and change. She makes me sign the computer pad acknowledging my refund.
I took great pleasure in pocketing that money and change. Then giving the same money and change back when I checked out six and half minutes later.
Makes me yearn even more for the old Mom & Pop hardware stores. Places where people aren’t mindless automatons trapped forever in their hopeless maze of rules and store policy.
Anyway, my spirits were lifted considerably by this little adventure in corporate policy. I just find it incredible that these employees are utterly incapable of any self thought or initiative. Common Sense?? WTF is that they ask.
I’ve often read that one huge advantage we had in WWII and Korea was that our soliders were capable of self thought and initiative at the Platoon level. The Sargent’s running those Platoons were encouraged to think and improvise as necessary when the battle plan went to shit. When the shit hits the fan thats when you get creative and find a way to win the battle anyway.
Our German and Russian counterparts were terrified of their military leaders (even at the battalion level) and would just freeze waiting for orders from on high. That would fit right in working at Home Depot.