My experience told me ATT’s CS was pretty bad, and when the iPhone came out, locked into their servcice, the many complaints bore that out.
I had the occasion today to try to get a human being on their CS phone line. After hitting all the numbers on the keypad innumerable times, then just repeatedly hitting the 0, I finally got the recorded message, "All our representatives are helping other customers. Please stay on the line. The next representative will be with you in about (now, get this) 20 minutes.
Gahhh, I gave up.
Anybody know a way to get a lucid human being at ATT? In less than 20 minutes wait, that is.