I work as a ward secretary here at a Minneapolis hospital. (I value my job, so I won’t mention which one.)
I have seen many episodes of visitors doing some obnoxious, stupid, annoying, and dangerous things. Here’s what to do if you really want to be major pain in the ass: (Note to the cynical and disbelieving: I’ve personally witnessed ALL of these being done.)
** Make long distance calls from the front desk, bill them to the hospital, and tie one of my phone lines up for a long time planning your next barbecue. We’re human beings, too, and we’re more than happy to allow a SHORT phone call to family members in cases of emergency admissions, but for God’s sake, don’t abuse it.
** Force young children to visit Grandpa, who is in a monitored bed with wires and tubes and IVs and shit hanging out of his body and who can barely recognize his OWN name. I’ve seen obviously frightened children forcibly dragged into rooms. Nothin’ says love quite like a scared-shitless child screaming.
** Invade a grieving family’s privacy by inviting your kids to see the dead body before it’s taken to the morgue. (Yes, I know, the door should’ve been closed, but there were doctors and nurses going in and out of the room.) Ya know, death is an important fact of life, but not EVERYTHING is a “teachable moment”.
** DEMAND that the secretary go into a patient’s room with blankets, water, medications (!), call the doctor at 10:30 at night, make appointments at 10:30 at night, pull the nurse out of another patient’s spinal tap to “see how Dad is doing”, etc. Now, before y’all say anything, there are numerous laws and regulations and what-not forbidding me from going into a patient’s room for any reason. These exist for the patient’s protection, as well as my own. Second, I’m not a licensed nurse, and so I can’t even deliver Tylenol. Third, the doctors are VERY busy after hours, and chances are, the one who’s taking care of a particular patient isn’t on call anyway. I can leave a message, but that’s it. And finally, THE FREAKIN CLINICS ARE CLOSED!!! Sorry. I’m sick of answering that question.
** Finally, I’ve seen (but can’t prove) patients ask for narcotic pain medication, then give it to a visitor. That violates every known Federal drug law known to man, not to mention that it deprives you of access to pain relief that you might need. The nurse charts the dose when s/he gives it to you. You can’t have another dose until the order says you can. If you give it away, you have to wait to get it. And if the doctor and nurse find out that you gave it away, you get non-narcotic pain meds. See how that works?
Be nice to me, and I’ll bend over backwards for you. Be an asshole, and I won’t be quite so nice.
Robin