I’ve been up once also, and it’s exactly like what everyone has said so far. Mine was up in Maine during the fall, so we got to see all the fall colors as we floated along. One thing I didn’t think of was my 8-year old daughter. It was way too loud for her when he lit the burners. I had some foamie earplugs, but they were too big to fit in her little ears. So, she didn’t enjoy the ride as much as me and my wife did.
Also, as well as getting hot, I recall getting hit by some (I’m assuming kerosene) drip while he was lighting the burners–this happened all throughout the ride. And the drip was hot, so it was pretty uncomfortable. Definitely bring a hat.
Our landing was pretty good–wound up in some farmer’s back yard, and the basket turned over, and I somehow sliced my palm open as I was grabbing onto one of the risers. It wasn’t deep, and I didn’t even notice it until 5 minutes later when I saw the blood, but it was a bit surprising. But the landing wasn’t rough and no one else got hurt in any way, and overall it was a great ride.