A few months ago, someone started going around using my email address to sign up for various mailing lists. I have been successful at getting myself off of all these lists, except for one: The VH1 mailing list. Over the last two months (and that is not an exaggeration), I have tried repeatedly to get myself removed from that list with no success. The instructions at the bottom say to reply with “unsubscribe” in the subject. I’ve done that at least five times. On the VH1 website, it says “To remove your name or your child’s name from the MTVi database entirely” send a request to remove@mtvi.com. I’ve done that a half a dozen times. Their help page has a customer service address, help@vh1mail.com. I’ve written to that address probably ten or more times, sometimes getting an auto-reply that says that they “read every email” and they’ll get back to me. I’ve never received a single real reply.
In semi-desperation, I tried sending to abuse@mtvi.com and postmaster@mtvi.com and abuse@vh1mail.com and postmaster@vh1mail.com. More than once. No answers whatsoever. (In fact, the “abuse” addresses bounced! I thought that the accepted practice was for every domain to have an “abuse” address.)
In total desperation, I searched around until I found the mtv.com sales page that listed the email addresses of various directors and even the senior vice president of ad sales. I wrote to all of them, politely (honest) explaining the situation and that I just wanted someone to get me off the VH1 mailing list. No response whatsoever.
Aside from being totally amazed that an organization that big could be using dysfunctional mailing list software (if my initial unsubscribe request had been handled automatically, that would have been the end of it), I am flabbergasted that all of my emails to so many different “people” have been totally ignored.
So, now I turn to the collective wisdom: How can I get myself removed from the VH1 mailing list?
P.S. Let me be clear on my use of the term “spam” here. I don’t hold VH1 totally responsible for the initial sign-up, although if their mailing list software used a double opt-in approach (like many of the others that my “friend” signed me up for did), there never would have been a problem. But I do consider “spam” to be the correct term now because I have repeatedly asked to be removed from the list, and my requests have all been ignored. VH1 is continuing to send me unwanted email after I have notified them that I do not want it. That qualifies it as spam.