How do I get rid of this Norton AntiVirus message?

In My Humble Opinion
1

Every time on start up, I get the following message twice (I delete one, then there’s another one, same message. This has been going on for months. Scans have not found any viruses.

Norton AntiVirus
X High Risk
Your computer is halted and needs to do something about this script.
Object: file system object
Activity: gt folder
file: sprtsvc.exe

Today I searched on that file name (sprtsvc.exe) and found this on the website SuperSoft.com:

Identification
In addition to the file name, sprtsvc.exe, the following version information is used to identify the file. If the file does not match this information, it may be a different file. To ensure the file is absolutely correct, run a free and comprehensive scan.
Vendor contains: SupportSoft
Product contains: SupportSoft sprtsvc

To view version information with Windows Explorer, right-click the file and click Properties, Version.

Vendor or Distributor’s Web Site

PC Pitstop Analysis

sprtsvc.exe - This is automated support software from SupportSoft. It is used by many companies for their IT and customer care needs.
sprtsvc.exe is a user invoked program and a normal part of PC operations. No action required.
PC Pitstop recommends WinPatrol Plus for monitoring all of the background activity on your PC. WinPatrol Plus provides an easy to understand descriptions of over 15,000 processes and programs.

So why is Norton sending me the warning every time I boot, and how do I get it to stop sending them?

2

Restart your computer in Safe Mode, then run Norton.

3

You might also want to try downloading and running Malwarebytes. It will do a thorough scan of your pc and clean what it finds. Best of all its free.

4

Running Norton in safe mode didn’t do it. I downloaded Malwarebytes and ran the quick scan which found: Memory Processes infect: 0
Memory modules infected: 0
Registry keys infected: 44
Registry values infected: 3
Registry data items infected: 1
Folders infected: 28
Files infected: 81
Memory processes infected: (No malicious items detected)
Memory modules infected: (No malicious items detected)

Then there was a long list of specific registry keys, folders, etc. with the notation, “No action taken.” Now what? Malwarebytes didn’t give me options to deal with these infections. Since Norton didn’t find anything with its scans, should I remove Norton?
Help!

5

Why not? I have used free anti virus software for years. First AVG and now Avast (it seems slightly less resource hungry) and never have any problems. Originally I had Norton but it seems to be a slug in comparison.

6

MBAM should have an option to remove and quarantine them.

As for further action, go to the Norton Forum: http://community.norton.com/t5/Norton-Internet-Security-Norton/bd-p/nis_feedback