Ok, so here is the situation. I have just aquired a hand-me-down computer. The catch is that I have to install what-ever software that I want on it. Now, enter the crux of the situation, and that is that the computer has a copy of cyber patrol on it. While this is not such a big issue, the catch is that my cousin (whom I got the computer from, and she has two kids 13 years old or so) is not computer savvy and she has forgotten the password and lost the documentation. I really want to remove this program, but I dont want to re-install windows, and all of the associated programs that are already on it. So, how do I get rid of this program? Any takers?
Unfortunately, without the password, you have only one choice: Format/Reload.
Don’t expect much (read: none) help from Cyberpatrol if you don’t have the password. Even if you DO have the password, don’t expect any help from them.
I had a system that had CP installed on it while we were living with a friend. After we moved into our own place, I attempted to uninstall it. Even after uninstallation, we had no internet connection. Apparently it installs some kind of shim into the TCP/IP stack that prevent any packets from going out unless Cyberpatrol authorizes them. However, with Cyberpatrol uninstalled, NO packets were going out. No problem, just remove and reinstall all the networking components and rebuild the stack. Except that TCP/IP is “built-in” to Windows XP, and there’s no way to reinstall it. I found some documentation on how to “repair” it, but that didn’t work. I still couldn’t connect to the internet. I called the Cyberpatrol people on how to fix this and they told me “we do not instruct people on how to remove the software as that is a circumvention of the Cyberpatrol software”. I told them I had the password, I owned the computer, and that I had already UNINSTALLED the blasted thing, but whatever modifications it made to the TCP/IP stack were preventing me from accessing the Internet. Their response? Basically “tough titty” (actually, it was only just slightly more polite than that, but not by much…really pleasant company - NOT!). I went all the way up and got the e-mail and phone number of a couple of executives of the company - they just toed the party line.
The only way I was able to re-access the internet was to format the hard drive and reload XP from scratch. System Restore might have worked, but I don’t turn it on, because I have small hard drives and I value every MB I can squeeze from it. If you don’t have the System Restore option, you don’t have much of a choice. Sorry.
critter42