In keeping with this thread, where Biggirl questions the validity of widely-held stereotypes:
I used to work in customer service for a utility company (cable television). Around 75% of the staff were African-American. All contact with our subscribers was through the telephone.
Lots of people would call up to make appointments for installation, payment arrangements, whatever. Sometimes it was necessary for them to call back to confirm something. As many of you who have worked in this type of job can testify to, nobody ever remembered the name of the last person they talked to. They would say “I made an arrangement with someone at your office yesterday”, to which I would reply “Do you remember who it was?” and they just never did.
But I got a lot of this: “I don’t remember her name, but she was a black lady.” Now obviously, the Customer Service Rep is not telling people “Just call back and ask for the black lady. I’m black, in case you didn’t know…” So customers are getting an impression, erroneous or not, of what race the Rep belongs to just by talking to her.
One black woman used to get irritated by this. She said she always wanted to say to these people “Oh? Did she tell you she was black?” I can see that it’s not really polite to talk about a “black accent”, but I must admit that these impressions always went both ways.
By this I mean that when I would talk to customers, a profile of that customer would form in my head, not because it was necessary, just because of instinct. I would know with relative certainty, for instance, whether I was speaking with a man or a woman. On the other hand, I would never presume to assign a characteristic like eye or hair color to this person I’ve never seen.
But in most cases, I would get either a “white” impression or a “black” impression from a caller’s voice. I was never able to test whether my impressions were correct, because I never had face-to-face contact with my customers. But I do know that I’m not the only one who gets these impressions, because of all the people who’d call up looking for “the black lady I spoke to this morning”.
And the woman who would get irritated with our customers’ voice-based racial profiling? If I closed my eyes and listened to her, I’m confident that I would have gotten a “white” impression, even though I knew she was black.
So the debateable question is this: Is there an African-American accent? And if so, what does it sound like? How can it be compared to other accents? I remember that when I was a little kid, I thought that most black people seemed to have what I considered “Southern accents”. Is the hypothesized “African-American accent” a variation on the accent of people in the American South?
I’m interested to see what you all have to say, although I won’t be able to post again until tomorrow.