There is one secretary at my office who is not performing as well as the other secretaries. He is supposed to help me complete minor tasks that I don’t have time to do. The tasks are still important, so if they do not get done, it looks really bad because clients think we cannot get simple things done on time.
I have tried gracefully complaining about him, but my boss hasn’t really done anything about it. I think she’s ignoring the issue because we run a high volume business and customer service is not a high priority for her. On my own, I have no authority to discipline the secretary.
I think the guy is just lazy and doesn’t have enough incentive to improve. There is a chance that he has too much work, but everyone else is performing much better than he is with the same amount of work.
The problem I have is that I would like to reduce the number of people complaining about him to me. With my boss not being responsive to my complaints, is there a way for me to improve his performance?