My husband and I were just down in Mexico (Playa Del Carmen) for a wedding. When we landed in Calgary, we realized my husband was missing his cell phone. Long story short, it is in the Westjet (airline) lost and found at the Cancun International Airport. After a few days of trying to find people still down there to pick it up on their way through, we were unsuccessful and now need to somehow ship it back.
Westjet is not being helpful at all, only saying things about how difficult it is to ship things to Canada from Mexico. They gave us a FedEx Commercial Invoice to fill out, but no instructions/help along with it. Add to that the fact that we don’t speak fluent Spanish and struggle with talking to someone in Cancun to get help, and we are at a loss.
How can we get this cell phone from Cancun to Canada?