In regards to this thread:
I myself delivered a car to one of these mystery test takers ( FYI, I park about 50 cars a day 5 days a week. This happened a week ago…I have no idea who it was…which of course is the whole point).
And of course I went through a well memorized and rehearsed spiel:
“Good evening ma’am/sir, I’m Enola…and you are?..well, Mr./Ms. X, I hope you enjoyed your stay, is there anything else I can do for you? Well, then, thank you for coming to Ballys Park Place, have a safe trip home.”
Smile, maintain eye contact, and use the name of the customer in the spiel.
I often get internal spotlights by my supervisor, but this is my first ever external spotlight by a secret shopper…and I got a perfect score on the first try. This is also my department’s first perfect score.
We were supposed to get $50…later, $100… cash on the spot, but this was deemed “unfeasable” :dubious: and instead recieved a separate check beside my paycheck.
After 401k and taxes, my $100 became $52 and change. :mad: