I’ve been moderately computer literate for a while, and have broadband and FireFox - but couldn’t stop myself from also keeping good 'ole AOL as my back up.
But, urged on by the desire to no longer get billed for a service I really didn’t need, I made the call.
The guy was nice enough, although it was apparent that he was going through a script of reasons why I shouldn’t terminate my service while he was “pulling up my information.” What has always worked in situations like that was to refuse to give him any reason that could be argued with. I told him I loved the AOL service, it was just that I was now getting it free through my work. So to all the “what can we do better?” type questions I just responded that they did everything right, I loved the service. I was cancelling anyhow. They gave me a termination number, so they really did turn it off.