I forgot how much I despise UPS (Useless Package Stompers) minor rant

[control-z]

@gonzomax

Just try it. My friend with the chipped vase was passed along by the people who answered the phone. It was clear they had no intention of honoring the insurance claim. He sent photos showing the box damage and the vase damage. They ignored him. He spent months calling and fighting them and got nowhere. He is retired and was determined to spend all the time it required to get satisfaction. After 6 months, he finally gave up.

Are you talking about UPS or the shipper? The shipper needs to file the claim.

We’ve had several UPS refunds from packages that didn’t arrive on time.

[kaylasdad99]

@control-z

If the package doesn’t get delivered on time, I think you should be able to get your shipping charges back. See: http://www.ups.com/content/pr/en/resources/service/terms/ground.html That’s assuming UPS is at fault. Either way you’d have to contact the shipper because they have to file the claim and refund the shipping.

Cool. Except the OP said that he allowed the vendor to ship UPS because it was “free” shipping. I guess the vendor could get the shipping fee back from UPS if it was that important to them, but they probably have a bulk discount rate with UPS that maybe makes it not worthwhile to pursue.