An MCOL is a small claims court. No lawyers were contacted. Emails were first sent, politely reminding them that the refund had not arrived.
Yet weeks before the MCOL went into motion, I received these emails, a day or so after inquiring about my refund. I wrote above about how the day of delivery had passed, and I had received no contact. I was ASSURED they would look into it and contact me the next day.
I likely did contact them after the 2nd attempt on the 2nd day to make sure this would be cancelled. I may have said I had expected it for my wife’s birthday, and would please like to cancel and buy from another vendor.
They understood, gave me no grief about anything being unusual, and said they would cancel & refund.
Thus, I was free to buy another phone directly from Samsung. Overnight delivery and it arrived the day of my wife’s birthday.
After about two weeks, I was scrolling through my Revolut app and noticed the -1017.53 was not matched with a +1017.53. I do not believe I was told to wait 10 business days, yet this would have been about 13 business days.
I called them (actually, you call, then they call you back pretty quickly). Once again, they understood, apologised, and said the refund should have arrived in my account. and would happen.
The very next two emails were these:
(All times are UK/GMT. I have removed the blank lines for brevity.)
Nov 21, 2025, 11:44 AM
Hello,
We received your email about the credit card dispute you filed on Order 202-3943840-1962754.
To correct this problem, we have asked your card issuer to close the dispute in your favor.
You should have received a refund of GBP 1017.53 on your credit card
We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.
Account Specialist
Amazon.co.uk | Amazon Disputes Team
November 22, 2025 1:09 AM
Hello,
Greetings from Amazon!
We have already processed a refund of GBP1,017.53 back to the original payment method for order #202-3943840-1962754
The refund IR for refund ID is amzn1:crow:cexCvmm9RlGgRp81PtoZRg
You can expect to see this refund reflected in your account within the next 7 business days.
Thank you for contacting Amazon.
We look forward to seeing you again soon.
Warmest regards,
Fiza
So one said you already had it. Another said 7 days. This is perfectly in line with trillion-dollar market cap multinational corporations.
Other than the blank line removal, I did not change a word of either message. As I mentioned, I also saved the .eml files, which contain digital signatures to verify the veracity of the text. I never got to use them in this form, other than quoting them (the straight text above) to both my bank and Amazon Support.
Oh shit, I got a detail wrong, My whole fanciful tale is shattered by important and cogent facts. My point was they don’t open their fucking palettes of mail. Unless you send them in a certain way, as I did the week following.
ETA: These snail mails were sent to AMAZON LEGAL, not Jeff Bezos or fucking Santa Claus.