[QUOTE=xanthous]
So my part of this incident seems to be wrapped up. Should I do anything else? Write a letter to the general mgr of the dealership? Or just chalk it up to the shittiness of mankind and remember to clean-sweep my car before leaving it in anyone else’s care again?
[/QUOTE]
I wouldn’t do anything further. You’ve been made whole. Do learn a lesson, though, about stewardship. It really isn’t a matter of trust, but of responsibility. You did the right thing, and in the right way.
[QUOTE=Liberal]
I wouldn’t do anything further. You’ve been made whole. Do learn a lesson, though, about stewardship. It really isn’t a matter of trust, but of responsibility. You did the right thing, and in the right way.
[/QUOTE]
Whoa—well said, Liberal, well said. Moving forward with a shiny gold star! 
[QUOTE=xanthous]
Update: After leaving the service mgr a very level-headed voicemail (proud of myself, actually) yesterday evening recounting the incident and expressing my disappointment that he didn’t call me back before leaving for the day, I received a phone call at 8 a.m. sharp this morning, and he said everything I needed to hear, including that a reimbursement check will be mailed today. He said he didn’t like to point fingers, but he had a feeling it might have been the outside-contracted car wash service that is used by them and the dealerships on either side.
So my part of this incident seems to be wrapped up. Should I do anything else? Write a letter to the general mgr of the dealership? Or just chalk it up to the shittiness of mankind and remember to clean-sweep my car before leaving it in anyone else’s care again?
[/QUOTE]
Send a nice letter to the GM with a copy to the service manager that while you are upset that the money was taken, you are happy that they stepped up to the plate and are making it right.
You might need a favor from them someday, and this will make you memorable (in a good way)
I have found checks, credit cards, change, and dollar bills in dashes, and under seats. I never took any of it, always returned it.
You want to get a :eek: 
out of a customer? call them up and tell them you found $50 under their seat when you went to fix it, and it will be in an envelope on the dash.
[QUOTE=LouisB]
With me it was a pocket knife that I had carried for 20+ years; I thought it was gone forever.
[/QUOTE]
See, I lost that when the bastards broke into my car. 
I still miss that knife.
[QUOTE=Rick]
Send a nice letter to the GM with a copy to the service manager that while you are upset that the money was taken, you are happy that they stepped up to the plate and are making it right.
You might need a favor from them someday, and this will make you memorable (in a good way)
I have found checks, credit cards, change, and dollar bills in dashes, and under seats. I never took any of it, always returned it.
You want to get a :eek: out of a customer? call them up and tell them you found $50 under their seat when you went to fix it, and it will be in an envelope on the dash.
[/QUOTE]
This was the kind of thing I wondered about doing. Letting the guys in the executive offices know, in some kind of effort to be a part of change, instead of letting this be another thing that goes under the radar down in the service dept, smaller problem solved but bigger problem unsolved. But I’m willing to take Liberal’s advice and know that my own chapter is closed and just move forward.