Funny AT&T service is great where I am at and most places I go. Verizon was the one that use to drop my calls.
I have Verizon. All calls in my apartment are dropped if they go longer than 2 minutes. I get a few more minutes if I step onto the patio. But they drop there too.
I called Verizon. They could do nothing.
It’s not AT&T, it’s big telecom in general. the industry just plain sucks for customer service.
I have an iPhone with AT&T (switched to both of them in 2008 from Verizon) and I’ve had absolutely fantastic customer service with them. I’ve had occasional dropped calls and whatnot, but… I had that with Verizon, too; it’s just that each company has issues in different spots.
A friend with T-Mobile could only use her phone at home (and this is smack in the middle of a major metro area, not BFE) by standing on this one specific square of concrete past her driveway. Another with Sprint had to leave her phone on the couch with her instead of the coffee table (what, 4 feet away?) because it would never get reception/calls from the table, but was fine on the couch (same metro area).
And (remember, I’m saying this as a fellow iPhone user) I think it’s largely to do with the iPhone customers who arrived en masse and increased the data demands 912385029385029385032% overnight* and who tend to feel they have a damned birthright to 100% coverage and 100% top 3G speed at any time or anywhere.
- Source for the percentage: my ass.
In my experiences Verizon is way better. I’ve never had a dropped call, ever. I’ve even had service in very rural areas in the middle of nowhere.
They might have felt it was their right because AT&T sells it self as having the fastest 3g network covering 97% of Americans.
I bought my iPhone a year after it first came out then had it for another 2.5 years.
The problems always existed.
As I said I was not a heavy data user. Once in a blue moon I’d use Pandora. Even more rarely hit YouTube. Occasionally surf a web page. If I was doing it via the cell network the results were almost universally lousy (occasionally it would be ok(ish)).
Dropped calls were near daily (sometimes several times a day) and it did not matter where in Chicago I was.
I currently have iPhone using friends and they almost perpetually bitch about the service (phone they like).
Okay? How any cell phone company performs is always highly dependent on where exactly you are. In some areas, AT&T is awesomesauce while Verizon sucks balls. Other places have Verizon and T-Mobile as fantastic, while AT&T is a joke.
iPhone user (love it), AT&T service, no dropped calls in 2 1/2 years, very happy with my service.
Maybe some are lucky but overall the data supports AT&T sucking.
Others suck slightly less, based on the (cough) data.
Just set up my new FREE micro cell. Should be getting full 3G speed in the basement soon.
Weeee! 
Others suck a lot less based on the fact they don’t need micro cells to get service in their basement.
Shill?
Somebody with all your years in the telecom business should know there are many people in rural areas and places on the coverage fringe with marginal signal strength. ALOT of them. Hell, you can lose signal in goddamn downtown New York if you step around the wrong corner. But that’s not the point. The point is about customer service.
A company that makes the effort to alleviate that with a free piece of equipment is A-OK by my book. 
Nothing is “free”.
Do you really think AT&T (or whoever), out of the kindness of their heart, is giving shit away?
What a rube. :rolleyes:
Great. At least we know there’s good coverage in HAPPY-LAND.
Is there a story here?
Deranged ex who builds radiation disposal units?
Or a super-villain who didn’t want you to be able to use your x-ray vision?
Are the posts in here that think AT&T doesn’t suck serious?
For years I had to use them for work, and the entire freaking region surrounding their own damn headquarters (Seattle suburbs) was fucked up, and they couldn’t figure it out?
Did they not use their own service?
I switched to Verizon and have been extremely satisfied for years. I have found only 1 single spot where I don’t get good service, and this is serious, it’s a 20 foot long section of road in front of my ex-wife’s house, if I move the car forward out of that zone all is good.
I won’t go as far as to claim AT&T doesn’t suck, but I think the degree to which they suck varies by region. I live in the Atlanta area and have never really had any problems other than a very rare dropped call. I get 3G download speeds of 1.5Mbps to over 3Mbps, depending on where I am.
I assumed that if this entire region (Seattle area) sucked compared to Verizon, that it was unlikely other regions didn’t suck also, but of course that was a big assumption.