Over the summer, we diagnosed a cat with kidney failure. His owners were devastated, but they agreed to give him subcutaneous fluids at home to keep him going. For the past six months, I thought about that kitty all the time, and was always encouraged when the husband came in for more fluids and needles. He started to go down hill in the middle of December, and they decided to put him to sleep. It was a difficult decision for them, but it was the right one. Unfortunately, the wife couldn’t make it, but I was really glad to be the tech that helped in the process; he was “my” patient. When it was all said and done, the husband told the doctor how much he had appreciated all of my help and the genuine care and concern during the past six months. (It’s always nice to be genuinely praised in front of your boss!)
They opted for individual cremation with ashes returned, and I was the one who called to let them know. I was out to lunch when he came to pick up the remains. When I got back, I had a card waiting for me. In very loopy feminine handwriting, it said: “We wanted to thank you so much with all your help with Kitty. You were so patient and professional in helping us get set up with the fluids then later taking care of my Husband when I couldn’t. Thank you for being there. It was like losing one of your kids. They are a part of your family. We hope yours are wonderful.”
In slightly awkward, obviously male handwriting, it said: “You’re the best. Thank you.”
Made me cry!
And it was nice of them to tell you how much they appreciated your care.