She wanted to buy some grapes. They rang up at 1.74/lb. Which is about the going rate for white grapes. Except that at Wally World, we do price matching, and we post the ads from competing stores near the grocery entrance. Another store was selling them for .98, and the customer wanted them at that price. I said, “Fine. The sign says ninety-eight cents a pound, I’ll sell them to you for ninety-eight cents a pound.” And I did. But first, I had to go into combat with the cash register. See, over the past few days, some of the scales on the registers have developed an interesting glitch. If I press the “price override” key, suddenly the scale doesn’t seem to work, and I get a message telling me to press “clear” and reweigh the item, which I do, and the scale weighs it and rings it up at full price. I hit “price override” again, get the same message, then the full-price ring-up. (I did report this to my manager, she passed a message along to our tech people. They may or may not fix it…) After having to void and re-key her grapes a half-dozen times, I finally managed to sell her the grapes at the lower price. The customer was happy. She said, “You’re nice,” then made her way over to the podium and filled in a comment card saying how helpful I had been, and that I should be commended for my excellent customer service.
That made me feel warm and fuzzy inside.
See, sometimes customers do appreciate it when we make that extra effort for them.
