This happened last Sunday. Apologize for the lateness in bringing the news to the good people of the SDMB. To put together my post, I am anthologizing my posts from a thread at another message board.
Sunday Night: I am extremely dissatisfied with my experience at a local BP station. I was robbed of almost $25. I prepaid $25 and went outside to pump. The pump did not work, so I went inside to ask what the issue was. The employee said I had told him to put the money on pump 3, when in fact, I had told him to put it on pump 6. By this time, someone had already pumped the gas that I had paid for. The employee said he could do nothing, but that is ridiculous! I paid BP $25 for gas, and recieved only $3 worth! (What was left on pump 3). The station would not refund my money, or provide me with the gas that I had paid for!
I have always gotten my gas at BP and am now rethinking that idea. I am just extremely angry! I cannot believe I paid $25 and got nothing!
Monday: I’ve called corporate customer service, and my case was marked as urgent and referred to the district manager, who will then launch an investigation and get back to me in 2 days or less. The nice lady on the phone said that I would likely be helped out, given the information I gave her.
Today’s Update: Update:
As of today, I have not recieved a call or an email from BP. They told me I’d lbe contacted by Wednesday. I think they think if they ignore it, it’ll go away. I won’t let that happen and am calling them back tomorrow.
You could have called the police right then and there. It really does sound like robbery and that goes both ways.
Call them and tell them you are at a gas station and you want to report a gas drive-away. When they ask you for your job title, tell them that, no, you are customer and some fool just took your gas and drove away with it.
In hindsight, I regret not doing that, but with my girlfriend sitting in the car, me just extrememly pissed off, as this was after our order for pizza got bungled, the movie we both REALLY wanted to see wasn’t in stock at blockbuster, and just a kinda bad day in general. I was just dissapointed, pissed off, and the dude would do nothing. I know now I should’ve caused more of a rucus then, but hey, I’m doing all I can now to rectify it.
Are pump 3 and pump 6 somehow in close proximity to each other? In my experience, a pump 3 and a pump 6 are on different islands. I’d have dragged the pump monkey out to the parking lot, showed him how I was parked at pump 6 and asked him how exactly the hose from pump 3 was going to reach to my gas tank from there. What an idiot.
hindsight…20/20…and all that…I like the other idea about calling in a drive off, but if it where me I’d call the police and tell them the CLERK stole my $25, then explain that I gave the clerk $25 for gas and he won’t give me the gas. If you say another driver stole you’re gas then the mess is between you and that other driver. If you tell the cops your beef is with the clerk, he’s [the clerk] more likely to do something about it. And of course make this call well within ear shot of the clerk. In fact I’d be standing right up at the counter hoping that the phone call alone would be enough to get my money back before I’d the cops even got there.
Yeah, its got to be in writing. Threaten to contact the BBB, I’ve had some minor success via that route. At the very least it makes BP burn time and energy (certianly $25 worth at least). If you can’t have it no one will!
I’ve often been a bit confused by the whole pay first BS.
The last time I saw the pay first sign I went into pay just to have the clerk tell me to go back out, pump whatever I want and come back in and pay. [sub]but, but, but… [/sub]
So what happend? The person that took the gas didn’t realize they didn’t pay for it? MOST people are honest, and would question the clerk as to what was going on.
Who knows. The clerk might have a deal going on with a friend. Something smells.
