I’m in the UK using BT internet mail (British Telecom.)
Recently I encountered a problem. (I think BT recently announced they were upgrading their system…)
When I try to reply to an incoming e-mail, the incoming message fills up the reply box. So I can’t type a reply.
At present I select the incoming message, copy it, then choose reply.
I then delete the message clogging up the box, type my reply and then paste the original message below my reply.
This is boring - does anyone have an idea how to change things?
(I have searched the Internet, but not found this particular problem…)
I will contact BT directly, but I thought this would interest you clever lot at the Dope!
Not really a direct answer to your question, but have you considered using a client email application like Thunderbird instead? I mention this because I hate my ISP’s web-based mail and never use it.
Thunderbird is a good free email client and supports any of the latest security that BT might require, like Oauth 2.0. It supports both IMAP and POP3, and BT likely supports both. It took me awhile to configure it the way I like, but now I’m quite happy with it.
btinternet is a domain name of a mail (and other services) provider; I assume we’re talking about a problem with their webmail interface and it sounds like the problem being described is that the received message is being included inline when the OP clicks ‘reply’ (which is a completely normal thing for a mail client to do).
@glee is the quoted incoming message prefixed with something that looks like ‘on (date), (somebody) wrote:’ ?
If so, what happens if you click just above that and start typing?
To the OP, could you generate nonsense email, and send it to yourself, then try to reply, take screenshot so we can see the problem? Remember to hide or cover any personal information
As a temporary workaround, instead of replying to an email could you instead forward it? If you forward it to the sender, that can effectively be a reply.
I use Gmail and sometimes I prefer how a forward works better than a reply because a forward keeps all the email addresses of the original recipients in the header, and sometimes I want to retain and show that information. If I do this then I of course have to manually insert all recipients’ emails on the to line, change the subject from the FW that was inserted to RE, and remove the automatically inserted Begin forwarded email (IIRC, something like that) from the email.
It’s a hack and maybe there’s a better way to do this in Gmail but there are some times when I want to do it this way. You might be able to do this in your BT and it might let you do what you need.
If this is a recent problem it may simply be a question of preference settings going awry, or just not fitting your expectations of how it should behave.
You may find some relief if you look at whatever settings you can change for your email and in particular look at the settings for how a reply should look. A lot of email systems have options for where the reply text goes relative to the copy of the message being replied to, and if you are lucky some options of just how much cruft from the message is actually included.
A lot of email systems are just awful in this regard and assume that you want to respond underneath an entire multiple level conversation.
Sometimes you just need to beat the system into submission. Sometimes it is just plain stupid. Some are designed by idiots.
I’m thinking this is a system wide problem, and that they’ll come out with a fix shortly. This is common with the many apps our school district uses, and most of them are resolved in that matter.
