I had the misfortune a couple of months ago to seriously underestimate the number of rollover minutes I had left on my wireless plan (some expired, and I had used all of the rest by the middle of the month), and ended up racking up quite a large bill, which was auto-paid, and had already gone over my measly 450 minutes again by the time I caught on.
So I cursed and swore and cursed some more, and realized that I needed a plan with more minutes because I am dating a wonderful girl whose mellifluous voice soothes my days. So I bumped my plan up to 900 minutes/mo, effective the next billing cycle.
Today I checked to see how many minutes I had left. They were charging me for the 900 minute/mo plan, but billing me for all of my minutes over 450. I don’t see how, even if they waited a month to institute the new plan for some reason, that they could charge me the extra $20 for minutes that I didn’t get and it not be a violation of my contract. So now I get to spend hours on the phone (which will have to be someone else’s land-line, natch) correcting all of this.
Fuck you, AT&T!