Last Thursday, around 1:30 PM, while watching streaming video of Gonzales forgetting everything, I suddenly lost the stream. Then I found I was unable to load anything. I rebooted my computer. Still nothing.
I double-checked all of my connections: computer to router, router to DSL modem, DSL modem to wall jack etc. Then I checked my phone… no dial tone. I did discover that, if I called my number from my cell my Cavalier voice mail would answer after a few rings. I double-checked all of the phone connections… nothing. I took a corded phone outside to test in the junction box and discovered that there is no junction box outside, or in the basement. (I currently live in the second floor of a duplex and I had never checked the phone connections before.)
Then I called Cavalier customer service on my cellphone. Of course I had to use 45-50 cellular minutes navigating menus and listening to muzak on hold. :mad:
Finally I got to talk to an operator. I explained that I had checked all of the connections and that the building had no junction box for me to test (you would normally use this to tell if the problem is yours or the phone companies).
The he told me that he had a quick test he could do. A few seconds later he told me that the problem was the phone company’s. I think he said that it was in the “central office”. I forget the exact term.
He tried to turn it back on but was unable to. He then told me that they would send out someone on Friday between 8 and 5 to fix it.
Around 4:00 PM Friday he called me back (I had given him my cell number) and told me that the technician hadn’t been given all the necessary information and therefore hadn’t been able to make the repair. :mad: :mad: He said they’d send somebody out on Monday. :mad: :mad: :mad:
Half an hour later he calls me and tells me that he found out what happened. Verizon (who actually owns the wires, etc.) had turned off my service DUE TO A CLERICAL ERROR!!! It would be resolved Monday. :mad: :mad: :mad: :mad:
On Monday (yesterday) they told me that a Verizon tech would go out to the central office this coming FRIDAY to fix the problem. :mad: :mad: :mad: :mad: :mad: I told them that I was extremely unhappy about this as I had done nothing to warrant a disconnection and that this problem should have been corrected the day it happened.
Today (Tuesday) I used my cell to check my voicemail which, fortunately, has continued to work through all of this. There was a peppy friendly prerecorded message from Cavalier saying that it was calling to confirm that the problem had been totally resolved on Monday.
Of course this was not the case, I still had no DSL and no dial tone. I called their customer service to tell them that it had in fact not been resolved. The woman I talked to told me that my account showed a service order for someone from Verizon to come out and fix the problem on MAY 29!!!
JESUS FUCKING CHRIST!!! FUCKING MAY 29??? FUCKING FIVE WEEKS AFTER I’M DISCONNECTED DUE TO A GODDAMNED FUCKING CLERICAL ERROR???
I informed her that there was no way that was happening. She said that she would look into at least getting me a dial tone a little sooner.
After ending that conversation (still using my cell minutes) I called the PUC and told them that I wanted to file a complaint against Cavalier and Verizon. As it turns out, I can only file a complain against Cavalier since I am not technically a customer of Verizon (even though they appear to be the ones at fault here). I filed the complaint.
After a while the woman from Cavalier called my cell phone back to tell me that she managed to get a service order for this friday for a dial tone. I asked about the DSL. She said that that could be added later. I asked what that meant. She said maybe next week. :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:
I told her that I had filed a complaint with the PUC. She asked if there was anything else she could do for me. I said yes but it didn’t look like she was going to and ended the call.
GODDAMNIT! I AM USING THE FREAKING INTERNET TO LOOK FOR A NEW JOB! I HAVE RESUMES OUT AND I’M WAITING FOR EMAILS AND PHONE CALLS IN RESPONSE! YOU CUT ME OFF DUE TO A CLERICAL ERROR, THEN YOU TELL ME THAT IT WILL TAKE 5 FREAKIN’ WEEKS TO CORRECT IT, THEN YOU BACK DOWN AND TELL ME THAT YOU CAN KINDA SORTA FIX IT THE END OF THIS WEEK (I’ll believe it when I see it) AND MAYBE BY NEXT WEEK YOU CAN HAVE IT COMPLETELY RESOLVED… THIS WAS NOT MY FUCKING MISTAKE, I DID NOTHING TO DESERVE THIS RIDICULOUS TREATMENT. AREN’T THERE LAWS? ISN’T IT ILLEGAL TO JUST CUT SOMEONE OFF WITHOUT NOTICE? DON’T YOU HAVE SOME KIND OF RESPONSIBILITY TO CORRECT YOUR ERRORS AS SOON AS POSSIBLE? AND SHOULDN’T I BE ABLE TO FILE A COMPLAINT AGAINST THE COMPANY THAT ACTUALLY IS AT FAULT RATHER THAN ONE THAT MAY JUST BE AN INNOCENT BYSTANDER IN ALL OF THIS? :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:
I’m typing this on a friends dialup AOL account. I don’t know when or if I’ll post again or be able to read your responses. Maybe one day I’ll return to the world of telephones and internet, if someone will let me…