Seriously, how is Comcast still in business?! I know, we’ve pitted cable companies before, but this requires its own thread due to… just… gaaaah, I’m so pissed off I can’t even be witty. I’ll just get right into it.
I need to note for clarity that I generally work 2nd shift.
I picked up the keys to my new apartment the beginning of this month. On Thursday the 2nd I found a deal online for a self-installation package for comcast. It came with a free modem and the first 3 months were cheaper. Great, they have to mail me the modem and installation CD, but I can live without internet over the weekend.
Monday the 6th rolls around and the package arrives. I plug in the modem, and nothing. It can’t get a signal from the wall jack. I call the Comcast number and they make me jump through all the “Is your modem working correctly?” hoops. Eventually, I am told that for some reason my account hasn’t been registered correctly. No problem, they set up my account, give them my MAC address to the modem, and everything should be good. I am told that it might take about 3-4 hours to take effect. It is already 11PM, so I go to bed expecting internet in the morning.
It is now Tuesday the 7th. I wake up, no internet. I call and the first person on the phone can’t figure out what is going on. I get transfered to a supervisor who tells me that the previous tenant of my apartment was “red-tagged” and his service was shut off. Why didn’t they tell me this yesterday?! “Ok, so turn it back on then” I say. Apparently they can’t do that until I take a copy of my lease into their office during normal business hours. I’m already almost late for work, so it isn’t going to happen that day.
On Thursday the 9th I manage to get into their office. I hand my lease to the girl at the counter, she does alot of typing, gives me a receipt, and says that a truck should be out later. When I get home, I notice that somehow she typed in the wrong apartment number. By this time, the office is closed.
On Friday the 10th, I call the local office and explain the error that was made. I am told that they can’t sign me up at my apartment, because there is someone else’s account at that address that has been red-tagged. I fknow, I was just fucking in there!! I end up speaking to the head manager of the place. She manages to cancel the account set up by her employee’s typo, cancel the previous tenant’s account, and set up my account to the correct address. She says that it should go through within the next 4 hours, sorry for the inconvenience. I go to work.
On Saturday the 11th, internet still doesn’t work. I call the local office. They tell me that no truck was ever dispatched to my apartment, and that my account is marked as being red-tagged. Have I been paying my bills? they want to know. The fires of a thousand suns burn them. After about an hour I convince them that a truck needs to be sent out to just freakin unblock my line. I am told that the earliest a truck can be dispatched is Sunday between 1PM and 4PM.
On Sunday the 12th I sit around waiting for the cable guy. Never shows up. At 5:30PM I can wait no longer and leave for work. On the way, I call the Comcast office and tell them their guy never showed up. “Oh, it says here he was at the address…” After some prodding, I find out that they sent him to the address on the supposedly closed ‘typo address’ account. Damn you guy in apartment 37, you have my internet!! They will re-send a truck out on Monday, and they credit my account $20 for my trouble.
On Monday the 13th my internet is turned on. OMG INTERNET! And only a hair under 2 weeks. At this point I have talked to 17 different Comcast reps over the course of 9 different calls and 230 cell phone minutes I am not getting back. But at least my internet works.
Today in the mail (Wednesday the 22nd) I received 3 bills from Comcast. One that is charging the correct amount, one for full price for the typo’d account (shouldn’t it have at least gone to that address?), and one for full price that has my name spelled wrong.
I think I’m going to cry.