This is one of those pits where I actually took the pit-ee to task and I still feel compelled to do this.
We’ve been with our family doctor for almost ten years now, and we think he’s great. Can I see why even a family doctor can be sued? Hell yeah!
Today my wife showed up late for her scheduled doctors appointment, 30 minutes to be exact (I want to be fair).
Fran, the receptionist told my wife that she missed her appointment and that she’d have to leave.
My wife apologized and explained that she works at a bank, and even though she can schedule to leave early to see a doctor, she may not leave until her money till is settled properly, which can vary (still not Frans problem)
My wife admitted that she was at fault and conceeded that if that put her at the end of the line, she’d wait because she knows she was late.
Fran told her "not my problem, too bad, we can schedule you next month. NEXT MONTH!
Of course my wife left and came home all upset.
Now, this is the same place that will let you wait over two hours when thy’re backed up without apology.
Can I do better???
Fucking right I can!
This is the place that last year, while waiting to be seen for a scheduled appointment, my wife got up and complained of diziness and they had her go sit back down. My wife went back to her seat, then passed out unconscious on the floor, at which point an ambulance was called.
Believe it or not, they never refunded her copay even though they never saw her.
We still never bitched. Yes, shame on us. We love the doctor.
Today, Fran wouldn’t let me speak to anyone else on the phone and repeatedly hung up on me.
…So, I go over there and they have no idea who i am. I look calm and collected (which I was anything but!) and they’re talking about ME!
One chick actually said “did he call back yet?”
“Well, when He does, I want to talk to him” Of course she was the first one to high tail it out of there without peeping a single fucking word.
Fran jumped up and threatened to call the COPS!! I said, FRAN (I’ve learned to collect names) FRAN, go ahead and call the COPS. I’m not allowed to come in here and make an appointment???
Fran is not what they call a sensitive person and was callous to the point that she was just a negative influence on all of us. They finally made Fran go take a break.
They still blackballed me on the appointment schedule. And I told them that I was having Psychiatric problems and stopped taking my medications and really needed to see the doctor sooner. (if Fran had stuck around I was planning on looking at her as I said “and I’m having crazy thoughts”)
They said maybe I should keep calling to see if an appointment opens up.
They said to call back to leave a message for the doctor. I said maybe that wasn’t in Frans best interest and made them take a message right then.
Now I don’t look for fights and I’m the one who usually gives up, but I refuse to do so until I look into this doctors eyes and demand an apology for how my wife has been treated EACH TIME I mentioned here. Then I guess I’ll be looking for a new doctor.
Now I’m not saying that they were obligated to see my wife (who they scheduled to see the wrong doctor in the first place) but each patient who walks in there deserves a certain level of respect and dignity until they show otherwise!
People in the medical field, especially those who deal directly with patients should get out of the fucking business if they have issues deailing with people.
next month my ass!
…I’ll leave an update on Monday if anyone wants to know.