I’m pretty sure there was other trouble, and I know that she was fired immediately by the doctor. Living in a pretty small town means that HIPAA or not, incidents at the doctor office tend to circulate. She’d been well known to give patients a hard time for years before that, but it took screwing up majorly before her employment there ended.
His current receptionist (this is a practice of only one doctor, one nurse, and two medical assistant/receptionsists) can be really tough to get an appointment out of, but thankfullly hasn’t given me too much difficulty when I say I need to come in right away because of the hives.
She gives my sister a hard time, but then again, my sister’s pushy and insistant and deserves it.
I think doctors office receptionists in general should have much better training at what conditions constitute ‘come in right away’ and which ones mean ‘call an ambulance immediately’ type of things. If they have no medical training at all, how would they know that (for example) my chronic hives can so rapidly and unexpectedly progress into an ‘I cannot breathe and need epinephrine now.’ situation.
Thankfully though, my doctor has immense understanding and has told me to just show up should that happen. He rushes me in, gives me the shot, and then I can sit there in the rear waiting area for a little while for observation by him and the nurse.
I do sometimes feel guilty that I’ve ‘skipped ahead’ of all the other patients who are waiting, who probably have absolutely no idea that it’s a really urgent situation but, thankfully, a quick one to stabilize.