I don’t get pissed often, but GODDAMN, can you please look at my gasoline fleet card before you give it blind acceptance? Can you please remove the logo that says you accept the Voyager card if you no longer do so? Would it be too much trouble to teach your cashiers to not tell a customer to pump gas on a card the cashier is not familiar with?
I have had to pay out of pocket over $90 in the last two months due to cashiers that routinely state they can accept the Voyager fleet card, but then when it comes time to pay, apologize and expect me to pay through other means. WTF?? I don’t pay the balance on the Voyager card. If you have the Voyager card logo, I would expect you to know that, unless you are some sort of a ignoramus who doesn’t even care what logo’s are on the pumps. In my case, the balance is paid by the company that the Army leases the vehicles from.
To the owners of the two stations, (as the managers always seem to make a phone call to the owner and make me wait while he shows up on his time) learn that the Voyager Card is not a debt due the presenter. All you serve to do is fuck over the presenter. Tonight, the owner did not care, he did offer to give me six days to make good on my debt.
Take pictures of the gas station and the logo on the pump. I’m sure the state’s AG or BBB would be pleased to know that a business is claiming to accept a method of payment and then not actually accepting that payment.
ETA: Oh yeah, despite not agreeing with your viewpoint, I love your location!
I feel for you. I’m an assistant mgr at a gas station that accepts Voyager, WEX, and CFN cards. One of our stores is a humongous truck stop, and I worked there for a few months before getting frustrated and transferring.
The crew was… mediocre at best. They had trouble with English (Tagalog was the first language for 3 or 4), and generally didn’t give a fuck. Of course, when they fuck up and take a JCB (or whatever) fleet card before the guest pumps, they call me to straighten it out when the mgr isn’t there. Conflict doesn’t suit me. I HATE having to tell the trucker that the clerk fucked up. If the trucker doesn’t have another way to pay, 95% of the time we eat the loss. Sure, we take a name and address and maybe a license #, but truthfully, this shit never gets followed up by corporate. Considering that Diesel is upwards of 5 bucks a gallon, and big rigs can take 200 gallons, do the math. Maybe that station has altered its card pre-auth procedures, I dunno. But when I was there, Diesel was $3.50-ish, and we were instructed to basically NEVER ID for diesel customers - the truckers got offended.
Fuck dat. Now, I’m back at one of our regular stations - we have Diesel, but not truck stop facilities. I can ID all customers, and, in general, the crew knows the score, and don’t fuck up too often, and certainly not on the grand scale I saw at the truck stop.
I guess I’m saying that many of my colleagues, but not I ;), deserve a fierce pitting…
It always seems to be the Voyager cards, too. The ambulance company I work for now and the last one I worked at both use Wright Express cards and I’ve never once had a problem. On the other hand, when I worked for the Forest Service, we always seemed to get stuck at some place that didn’t take Voyager after all. :mad:
For the uninitiated–What exactly is a “Voyager” card? Is it like a credit card? (I assume it’s not affiliated with Visa or Mastercard or whatever, or it would be no problem.) And it seems that this card is not accepted at all stations? Is that the decision of the individual station owner, or are there some types of stations where Voyager cards are routinely accepted.
p.s. Your location cracked me up to, though I (obviously) think you’re insane in the brain.
Linky for anyone who was wondering: Voyager is one brand-name for a fleet credit card. In short, it’s a stack of credit cards with different numbers that generates a single collective statement for the fleet manager. By mandating the use of the fleet card for certain expenses, he can then track his fuel and maintenance expenditures on a per-driver basis or on a fleetwide basis or on a regional basis.
It means that you don’t need to check receipts, reimburse employees for out-of-pocket expenses, or do any of the aggregation. It greatly reduces the time spent moving money around to pay the bills, which means fewer salaried staff are required to run a large fleet.
My ambo company uses Wright Express also, and I’ve never had a problem. Nearly all the big name stations accept it (Exxon, Citgo, BP), and there are just a few stations I’ve tried that don’t. The problem is finding a place that takes it, and has diesel.
Our station is less than a mile from I-70. Makes it easy. It’s also gotten easier with the proliferation of the prepay at the pump systems. At least you know before you buy a full tank of diesel!
Although, it’s annoying that now I have to put in my employee number before the mileage. I can never remember the damn mileage that long and I have to go back and look! :mad:
If I was you, from now on I’d force the cashier to pre-charge the card. I don’t think there is anything preventing them from doing this. I have a Chevron card, and anytime I go to a Chevron that doesn’t have a card reader at the pumps (rare these days), or one that has a broken card reader (more common) I go in and tell the cashier how much to charge on the card and then pump that amount.
Just have to be careful that you don’t tell the cashier more than you can actually put in the tank. (The car I usually drive I estimate about 11.5 gallons per fill up, on a 13 gallon tank.)
Heh, I do the same thing. I’ve taken to writing it on my hand before I get out.
My problem is that I now routinely check the mileage when I get gas in my own vehicle, and sometimes try to enter my employee number rather than the PIN for my debit card. :smack:
Our system automatically refunds any change back onto the card. The customer still needs to come inside to get the refund receipt. On the rare occasions that doesn’t work we have to give the customer their change in cash.
I wonder if that’s common. I’ve always been really careful when I pre-charge on my Chevron card to put in an amount such that I’ll be sure to use it all up, because I feared the ability of the Chevron employee to refund money if I didn’t use it all up.
I oversaw deliveries for a small company last year. When I started we had a fleet card, actually several. We had gas station brand cards and a generic fleet card I never used. I was surprised how often gas stations wouldn’t accept their own card. On more than one occasion I came into work the next day after a night of deliveries and got a personal receipt from my driver asking to be repaid for gas.
It was the night when my driver didn’t have any cash on hand and phoned the owner instead of me to drive one hour to the gas station to pay off the bill. The next day the owner agreed we needed a new system and we just got a VISA. Haven’t had a problem since.
