I pit the makers of this toy for special needs children

[Mom-of-Andrew]

@Techman50

We had no way of knowing how old the toy is, and did note about the warranty period the toy has, we also stated this:

If you would like to discuss any problems not addressed please call Dr. Steven Kanor Ph.D at Enabling Devices/Toys for Special Children.

If you would like us to fix the toy please contact me via email or at the contact number given in my email to you.

Dude, as someone with a teensy amount of PR knowledge, I advise you to either fish or cut bait here. Rogerbox has already said the toy cannot be repaired. Either offer to send a replacement toy or stop responding. This board is indexed by Google. You are going to get way more publicity of the kind you don’t want unless you look like you give a damn about your customers

[rogerbox]

@Techman50

We had no way of knowing how old the toy is, and did note about the warranty period the toy has, we also stated this:

If you would like to discuss any problems not addressed please call Dr. Steven Kanor Ph.D at Enabling Devices/Toys for Special Children.

I don’t know about you but I do not read the above sentence and draw the conclusion “they will repair the out of warranty toy”. That you specify the age of the toy specifically precludes the assumption that your company would repair it, else you wouldn’t be telling me about your warranty requirements.

The toy was thrown out, don’t worry about replacing it.

[6ImpossibleThingsB4Breakfast]

@Techman50

To answer some of your questions.

One yes I work for the company and we felt it necessary to reply to this post as Rogerbox email us directly telling us he posted about his problem with one of our toys. We contacted him via email and publicly here in this forum to help him with this issue, because we do care about the children who use or toys. We have not heard back from him and we have no other way to contact him. We have made an effort to help him out. We have not heard a reply.

As the old saying goes your dammed if you do and dammed if you don’t. We always try to do the right thing by our customers, because without them we are nothing. The bottom line no mater what we say here or try to do to someone will always find our company a fault that is the nature of the beast. The saddest thing from all this is the child that gets enjoyment from this toy is no longer getting that.

Thank you for your reply Techman50, and your efforts to help rogerbox.

It’s true that people will always find your company at fault; it’s the nature of the beast when you’re the manufacturer.

I agree that the saddest part of this tale is the loss of a disabled child’s enjoyment. If the misunderstanding of your offer could be put aside, and if there is any possible way the toy could simply be replaced as an act of good will, then all that could be achieved will have been.

It seems the only emotion that hasn’t been expressed in this thread is kindness. It was involved in the purchasing of the toy, rogerbox’s attempt to repair it; and kudos to you Techman50 for completing the circle if it ended on that note with a replacement from your company outside it’s warranty obligations.