If you’re ever passing through Franklin, Virginia, don’t bother going to the Pizza Hut there. They have terrible customer service, and the half-pepperoni-and-mushroom, half-Veggie Lover’s stuffed crust pizza forced both my mother and I to chase it with Pepto Bismol to avoid throwing it back up. Just to be on the safe side, we threw away the half of the pizza that we didn’t eat. And now Mom, on Mother’s Day, has diarrhea from it.
Fool me twice, shame on me: This is not the first time we’ve been underwhelmed by their customer service, though it’s the first time their pizza actually made us sick. Mom wanted to go to Don Pancho’s, the great Mexican restaurant in town, but I said, “Let’s give the fuckers [at Pizza Hut] one last chance.” Should have listened to Mom. This was the fuckers’ one last chance, and they blew it. Next time, Don Pancho’s. Or if I really want pizza, we’ll do the Italian place, or Domino’s.
So presumably early tomorrow morning, you will be calling the Franklin City Health Department at 757-562-6109 to report this case of food poisoning?
Because it’s people who don’t report it when they get sick that keep the restaurant open for business, able to get other mothers sick in the future. Also, Pizza Hut’s corporate office might be interested in this local franchise; try feedback@pizzahut.com with your complaint.
If you don’t like the pizza at Pizza Hut in Franklin, VA, then you also won’t like it anywhere else. They’re a giant corporation with highly standardized recipes, from highly standardized ingredients. The Pizza in VA is going to be exactly like the pizza in CA or PA or WA or IA.
And any restaurant might suffer from a one-time food-borne infection. It happens. Maybe somebody didn’t wash his hands thoroughly enough.
Many, many years ago, there was a local grand opening of a Del Taco outlet. Everybody who ate there got sick. Food poisoning…on opening night. Hugely embarrassing. The outlet didn’t last two months. No one went back.
support local pizza places. it’s the only way to ensure the owners pay attention to the quality, is if their personal income is impacted when a store sells shitty pizza.
The big chains have owners of major franchises with hundreds of stores, they are too slow to respond when problems crop up, such as bad management, poor training, or quality control.
The chain of command which responds to quality complaints in a major franchise or corporate interest filters through at least 3 layers of management THAT I KNOW OF.
Typically the person running a shift might even be a shift manager because the big well paid manager guy might be in the morning, and the shift manager may (will) have zero control over who gets hired / fired / trained / how much training / the food truck order etc.
Many of the decisions made by the person supposedly running the store occur over his head, without his input, overriding his own recommendations. As for the staff, lol if you think management even listens to what they have to say.
When you have that many layers of management, you get mismanagement.
Support a local pizzeria. Help the guy who actually visits and manages his own shop make a living. You’ll also have variety rather than nationwide mediocrity and standardized low wages.
I was discussing this with Askthehamburgerguy just yesterday and he thinks Askthepizzaguy is actually Askthegetyourfreshroastedpeanutshere!guy who’s gone undercover (witness protection/NSA kind of thing). However, Askthebutwait…there’s more!guy disagrees.
I like the “spicy Sicilian” they don’t know they have on the menu. Seriously, it’s there, but I guess it’s ordered so rarely that any time we get one we have to explain it. Thin crust, light sauce, regular cheese, beef, italian sausage, jalapenos, and red onions. It’s actually pretty good (for Pizza Hut.) not a greasy gut bomb at all.
You took your mom to Pizza Hut when she wanted to go somewhere else, on Mother’s Day? That’s not how I would’ve done that. Either way, I’m sorry the day was ruined for you both, and hope your mom feels better by tomorrow.
Pizza Hut was the default for my family when I was growing up, so I rather like it. But where I am living currently, there’s only one, and it’s in a little strip mall instead of the distinctively shaped building we all know and (may or may not) love. It struck me as the kind of place that would treat dine-in customers with even less concern than your usual Pizza Hut, so I’ve never bothered.
Anyone can potentially get a meal anywhere that’s not what they were expecting, and I also think the store’s management needs to be alerted to the fact that it may have caused a food-borne illness. If it made you both sick, it made other people sick too.
I happen to like thin crust pepperoni pizza from Pizza Hut, and probably indulge once or twice a year.
My parents had their 25th anniversary dinner at Pizza Hut. They went to their favorite Nice Restaurant and realized that it was prom night, and after driving by a couple other higher-scale places realized that they weren’t going to have anything fancy that evening. Down the road was Pizza Hut, so that’s where they ended up.
As near as I can tell, Pizza Hut uses hydrofluoric acid and FOOF in the sauce–I develop cancer sores from the sauce. White pizza from them is ok.
However, the number of local locations is dropping faster than a Falcon 9 homing in on OCISLY–There was a dozen a few years ago, now there is 2 within a 50 mile circle.
They went to their favorite Nice Restaurant and realized that it was prom night, and after driving by a couple other higher-scale places realized that they weren’t going to have anything fancy that evening. Down the road was Pizza Hut, so that’s where they ended up. 