Uh, no, no, no. This is a tobacconist’s.
I recently moved to Germany and most people speak English over here, but I don’t get pissed off if they can’t. In most cases between my bad German (It’s getting better) and their bad English we can get things done, if not I find someone to translate for me. I understand I have no right to be pissed off because I am living in their country and in most cases I want something from them. The only people these people can justifiably get mad at is themselves.
etgaw1
For Spanish-speakers to want an American customer service rep to speak Spanish is perfectly reasonable. Og knows, when I lived in the Netherlands, I wanted Dutch CSRs to speak English! (Although I always did my best to communicate in Dutch.) Any society with a large population of minority-language speakers had better be prepared for the expectation that companies attempting to sell their services to the public will have representatives who are able to communicate in the minority language.
However, demanding that an American CSR must speak Spanish, not to speak of screaming or swearing at him/her if s/he doesn’t, is completely unreasonable and unacceptable. Nobody has the right to cuss Otto out for not being able to communicate in Spanish (except perhaps Otto’s boss if s/he tells Otto to learn Spanish and he doesn’t do it).
Aaaah, I will not buy this tobacconist. It is scratched.
日本語しゃべませんか？ﾊﾞｶ！
Although I’ve never met a Japanese person in America who gets angry at somebody for not speaking Japanese.
From the OP, it sounds like there isn’t any “may” about it.
You know, it occurs to me that we always say that we wouldn’t expect other countries to accommodate our English if we moved to a country that didn’t speak a lot of English, that we would expect to learn the language of the country we moved to, but is this actually true?
(I also did not find the OP racist, bigoted, or xenophobic. Not liking being yelled at for an unreasonable expectation is not racist, bigoted or xenophobic.)
I think that’s an important distinction, and it’s unclear whether the customers are getting upset at **Otto **or are just upset that they can’t communicate. Here in CA, anyway, you’d have to be a very small company to not have anyone who speaks Spanish within earshot.
Maybe **Otto **can take some classes in Spanish and convince his employer to give him a raise once he can add that skill to his resume. 
When life deals you lemons, make lemonade.
Florida is third.
{Computer} Thank you for calling American Megamonolithic Corporation*. If you have any idea how to get through this menu without listening to it you may key ahead at any time. However, since we change the menu every 30 minutes you’ll probably find it easier to listen just in case.
{Computer} For English, press 1
[Beep]
{Computer} To place an order, press 1
{Computer} To pay your bill, press 2
{Computer} To use our totally useless automated customer service menu, get depressed by pushing 3
{Computer} To actually speak with a live customer service representative, pray to your preferred deity and a couple of others that you may have heard about then press 4
[Beep]
{Computer} Please enter your birth date, social security number, your 128 digit account number, your astrological sign, and anything else you think we might need to help identify you, then press the pound button.
[Beep, beep, boop, bip, boop, boop, yang, etc, ad infinitum, #.]
{Computer} I’m sorry, I did not understand your input. Please hold while I transfer you to someone who only understands 14 words of English.
(Click, Click, Click - marginally annoying elevator music - one really good song, just getting to the good bit and …)
{Customer Service Rep with almost unintelligible accent} This Rajasvick, can I please have your great-grandmother’s niece’s first cousin’s husband’s maiden name? [Mental note to self: that was all fourteen of the words. If you say anything else not related to his script you’re gonna regret it!]
Smith.
{CSR} Is this Mr. Smith? [Told ya!]
No, this is Mr. Jones. Please let me talk to someone in your complaint department.
{CSR} I don’t seem to have you in the computer.
That’s because I wouldn’t fit. I been dieting, but it hasn’t helped much.
[Cricket, Cricket, Cricket, Cricket, Cricket]
{CSR} Can you please give me your account number, Mr. Jones?
You don’t need it for the purposes of this call. Besides, I just spent 10 minutes using the touch tone pad on my phone to give all of that to your computer. It’s not my fault if your software is inadequate. Please let me talk to someone in your complaint department.
{CSR} We don’t have one. No one ever complains about American Megamonolithic Corporation.
Right. Then let me speak with your supervisor.
{CSR} Why?
Because I want to. I know this is a totally unrealistic reason but it’s the only one I think you’ll understand.
{CSR} Hold please. [Now that was ominously way too easy …]
(Click, Click, Click - marginally annoying elevator music - hey! I recognize this pattern! Here comes that one really good song! - Hey! Shit! It was just getting to the good bit again …)
{CSRSupervisor} This is Yawnbitchin. How can I help you?
I don’t think you can, but I’m willing to give it a shot if you are. What was your name again? Von-who-lin?
{CSRSupervisor} Yawnbitchin. V-o-n-b-i-n-j-i-n. What seems to be the problem?
Well, I really curious. Is American Megamonolithic Corporation actually a U. S. Corporation?
{CSRSupervisor} Yes.
Located on U. S. soil?
{CSRSupervisor} Of course. We’re located in Ohio.
You, personally, are at present physically located in Ohio?
{CSRSupervisor} Well, no. I’m in India.
That explains more than you know. Could you answer a simple question for me?
{CSRSupervisor} I’ll certainly try …
IF American Megamonolithic Corporation IS a U. S. Corporation that is ACTUALLY located on U. S. soil, why must I “push 1 for English” when I call your corporation from my home in America in a vain attempt to do business?
{CSRSupervisor} Ahhhhh …
You see, here’s what I think a lot of your American customers would really like. They’d really appreciate it if you’d have the non-English speaking people push all the extra buttons and let us get on with the business at hand. By the way, your phone menu sucks and your software is definitely not up to the task. Until the guys and gals who are actually in Ohio figure that out, I will be taking my business to your competitor. Have a nice day.
{CSRSupervisor} Ahhhhhh …
I appologize for the length. I get sorta passionate about this … and, I know I’m probably trying to nail 3 rants in this one, but my main point is that I really should not have to “Push 1 for English” when calling from the United States.
“To hear this menu in another language, Press one to hear your options”. That, I can live with.
Lucy
*Not, to the best of my knowledge, the name of any real U. S. corportation. Insert standard disclaimers here. 
I can’t recall how many times I’ve heard Americans here demand that we speak English.
“What is wrong with these damn people? I mean, you know, if they want our tourist buck they should godadamn learn to speak English.”
Next time someone expects me to speak English I think in the spirit of the OP I’ll “mandarlo a la chingada”.
The OP was not very clear. Then he explained that he was complaining about angry phone calls in other languages. I can see being upset by angry phone calls. That is, phone calls to one’s place of business. These people are infringing upon his space–& he does not want their patronage. He is well within his rights.
But–“intrusion of other cultures” can simply mean that another language than English might be heard in the USA. Many businesses have multilingual signs. Radio & TV shows are not 100% English. I can understand that kind of resentment–not the situation described in the OP. And I do despise it.
Those are the Ugly Americans, famous the world over. For every pair your country agrees to host for a short time, we will send two pair who will try to learn enough to get by. They will at least learn how to say, “thank you,” “please,” and “I’m sorry, but your cheese is now in my shoe.”
You haven’t had oral sex until you’ve had oral sex from a Kaliharian tongue klicker.
Lets just skip to the best line
“Drop your panties, Sir William; I cannot wait 'til lunchtime.”
Bwahahaha!
And unless you’re running a bar or souvenir shop in, say, Tijuana, Acapuclco or Cancun, you would be perfectly within your rights to do so.
What I don’t understand is why don’t they want to learn English? I would think that living in a country and having no means to communicate would be like some weird form of invisible prison. I’d HATE that!
I have no problem with them using their native language when it’s not a business transaction. But c’mon! make an effort already! Work with me here!
Actually, the OP was perfectly clear. You, OTOH, have been very unclear in your attempt to explain why something as obviously ironical as “Kalihari Bushman Tongueclick” caused you to instantly vomit up the “racism” canard. And make no mistake: Accusations of racism are to some of us extremely serious and deeply insulting. You’re lucky the OP’er was tolerant of it; I would have told you to go fuck yourself.
Bullshit. (Please indicate your native language and I’ll look up how to say that in your preferred language). How much clearer than this can he get?
“incident one billion of someone who hasn’t bothered to learn to speak enough English to make a telephone call getting pissed off at me because I don’t speak their language.”
How interesting. You went straight from “don’t get mad at me because I don’t speak your language” to “how dare other businesses offer services in a language other than English”. Can you explain why? Can you possibly explain where the OP indicated anything of the sort? Thanks ever so much. Tool.
But if you live among friends and family and business owners who all speak Spanish, you’re not imprisoned at all. Again, this wouldn’t be true for other languages, but I am going with the example provided.