I work in sales/customer service for a company that serves many transnationals and other assorted foreign customers in our country. I meet lots of people, some don’t speak Spanish (the official language here I must add), so speaking English is a must in my position.
Today in the course of visiting a prospective customer I met what must be the most obnoxious person I’ve had the displeasure to meet in 7 years working here. He was transfered to the local office of a transnational about 5 years ago. I don’t know how he’s made it this far.
When I entered his office I greeted him in Spanish (seemed the obvious thing to me). He replied with no-friends face “I don’t speak Spanish”. No problema amigo, I start speaking the language of Shakespear. I go along explaining what my company does and the usual bullshit they pay me for telling customers. Deep inside I am still wondering if I am making a good impression after what seemed a less than augurious start.
Once we agree that I will come back next week with a bid and I am about to say goodbye his telephone rings, from what I gathered someone in Human Resources. He was complaining about an employee that had been hired before he came here and that didn’t speak English, he ordered said employee fired because he (boss) have problems communicating with him.
When he hung up he felt the need to share with me his views of the “locals”. “They don’t speak English”, he said. “I don’t know what’s wrong with them, I have been here almost five years and they haven’t made the effort to learn. They must be stupid or something”.
At this point I am very unconfortable, apparently he hasn’t made the connection that although I speak English I am one of those “locals”. I re-start my goodbye routine and he interrupts me to start his rant again. “I don’t see how these people will get anywhere if they refuse to learn, they are too lazy and will never get anywhere in life”. He looks at me like he expects me to agree with him.
Alright at this point I am Mightily Pissed Off. I am weighing my options:
a) Slap him: No good, I am trying to find a new job and that won’t look good in my curriculum.
b) Fight ignorance and explain to him that his attitude come across as bigoted and is offensive to us “locals”: He might not be thrilled, I won’t get the business and as much as I want to leave this company they still pay me to get business and not get my personal feelings involved.
c) Explain to him that in this country Spanish is the official language and that in 5 years he could have learned any language, Spanish included. Maybe tell him that he has a pot-calling-kettle attitude.: Not a good idea,
d) Kick him in the nuts: Won’t work, he’s behind the desk.
I just put on a smile and said goobye and that I will see him next week. So… I am left with coming here and annoy you with a tale of a dimwit customer. Life is unfair.