I’m sure most of us have heard about the widespread AT&T outage that happened on Thursday. I’m an AT&T customer but was not affected by the outage.
This morning, I received this text:
“It’s AT&T. We apologize for Thursday’s outage, which may have impacted your ability to connect with others. We value you as a customer & commit to doing better.”
First of all, this is a weak-ass apology if I ever saw one.
Second, it came from an unknown number. AT&T has sent me texts before (“your bill is ready” and such), but never from this particular number.
Makes me wonder if someone is taking advantage of the outage for a phishing scam. Not that it matters; I’m ignoring the text either way.
I received the same one from the same number this morning. Doesn’t ask for a reply or to click on a link, suspect it’s AT&T just texting every customer.
It’s Ok as far as a preparatory phrase or whatever. It’s the opening. They left out the “And …. What? something something here’s where we’re going to do something really nice for you, Service is OK, here, they have to change out the hamsters in the cell phone towers periodically, stuff happens.