I am on the phone with <insert big computer company name here> technical support. I am having a problem with moving a user within my network - the mail account isn’t moving with the user account. That’s not my biggest problem at the moment, though. My biggest problem is the guy on the phone.
So far he has:
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Offered solutions for three problems which I am not having.
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Put me back on hold three times.
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Called me back once.
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Tried to replicate the problem on his system - which he can’t do, trust me on that.
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Suggested two things that are not possible because of the current problem.
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Suggested a solution which if I tried it, would boot everyone out of our mail system, without him telling me that it would do that. Fortunately, I know it would.
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All the while, he has been saying every few minutes, “Oh, I know what the problem is.”
It has become quite clear to me that he is grasping at straws here. When someone on our network comes to me for technical support, and I don’t immediately know the answer, I don’t pretend that I do. I tell them that I need to look it up, or talk to a co-worker, or even just that I will get back to them. Why can’t these tech support guys at company “N” just admit they don’t know? I think it’s part of their training - “Never let on to the caller that you don’t know everything.” Hell, I would have a lot more respect for them if they did admit it!
I feel better, having vented.