Last week, I was tooling around the Pizza Hut website and I noticed you could now order pizza online. Cool, I thought. No having to talk to a hard-of-hearing employee or being placed on hold for five minutes. So I put the order through. It was totally painless. The pizza came exactly as ordered and arrived in 40 minutes. I liked the experience so much, I bought another pizza the same way a few days later.
Lo and behold, the day after my second order, I awakened from a deep sleep from a company that identifies itself on the caller ID as Synovate. Knowing it sounds very telemarketer-ish, I answer the call with suspicion, as I’ve signed up for every Do-Not-Call database I can. The dipshit on the phone says, “Hello, Mr. Sarcasticus, I’m calling to ask you how you would rate your Pizza Hut online ordering experience.”
You have got to be fucking kidding me. You know, I DID order online. Don’t you think that would give you utter retards a clue that I don’t much like talking on the fucking phone?
I won’t be buying from you dipshits again. How a company can go so out of their goddamn way to piss off its customers absolutely stupefies me.
Interesting - I use the Papa John’s online ordering system, and have only had a call one time when the delivery guy couldn’t find the stairwell in my building. Never a telemarketer call from them.
Haven’t checked out the PH one, but I doubt that I will if I’m going to get a call after my pizza.
I’ve ordered online from Pizza Hut about 40 times over the past year, and I only received a call once, to verify my address after my first online order. Guess I got lucky…
We’ve ordered from Pizza Hut online a time or two and never got telemarketed. I’d prefer Papa John’s, but the one by me doesn’t (or didn’t) take credit cards last time I tried to order, so fuck em.
The problem here is that it wasn’t telemarketing, it was a telephone survey. The national do not call registry does not apply to surveys. They most likely had people called from a randomly generated list containing the phone numbers of people who ordered online. As for the company losing business, not everyone orders online because they hate using the phone and not everyone flies into a rage because they get a phone call.
I generaly don’t answer the phone at all. It’s just easier that way. If it’s not a name or number I recognize, I won’t answer.
We live in a very small town and the only pizza delivery is Dominoes. Not my favorite. The problem here is that half the time we call for a pizza we are told, “There is no delivery guy tonight, you have to pick it up.” If I have to pick it up, I’ll order from the Chinese place.
Pizza Hut might call you with a survey whether you order online or by telephone. I’ve been called after having ordered by phone twice. It’s pretty annoying to be called for a survey during a football game you’re trying to watch.
It’s ironic when it’s a customer satisfaction survey that pisses people off enough to make them boycott you. Pizza Hut and businesses who employ similarly intrusive surveys really ought take repeat business as an indication of satisfaction and not pester people like that.
I think it’s more annoying to have to call them. For example, calling to remind them that you placed an order 2 hours ago and you haven’t gotten it yet. They check and say it’s on the way. Then having to call them again, an hour later, and have them tell you that they don’t have your order at all. Then you interrogate the manager further and it turns out that they have your order, but it’s under the wrong address and it’s labeled as a carry-out, so it’s been sitting in a warmer for 3 hours. They offer to deliver it right away, but it takes a good 5 minutes of talking to get them to give you your late, cold pizza for free.
The moral of the story: placing an order on-line greatly reduces human error, even if you get a phone call later.
I order online from Pizza Hut all the time (I fear the phone), and I think I’ve only once gotten a call from them, confirming my address.
Then again, I generally give out a fake phone number when I do any kind of online registration, so um… If you’ve been getting my calls, I’m really sorry.
How can a survey from a company with which you’ve done business possibly be
?
I don’t get you. They want to know if you’re happy with their service to make it better for you. I wonder if you told them that you were unhappy being called for a survey. My guess is no.
I’ve ordered by phone and online from Pizza Hut (the fastest, tastiest, most accurate and reliable pizza place in a town with about 700 million pizza places, give or take a few) and I’ve never had a problem with ‘telemarketing’ as you call it. It’s not telemarketing as you have an ongoing business relationship with the company. Try reading your ‘do not call’ list rules.
Ordering online eh? I may try that. No one I order with seems to like using the phone so we always end up having the “YOU phone!” “No, YOU phone.” conversation.
I’ve ordered online from Pizza Hut about a kajillion times. Never gotten a survey call. If I did, I’d either take the survey or tell them I would rather not take the survey. I really don’t see the big deal. This isn’t telemarketing!
The whole thing just backfired because I was unaware of Pizza Hut’s online ordering and now I’m going to use it. I’m only good for three or four delivered pizzas a year though.
Speaking as a customer, I don’t like receiving non-urgent, unsolicited calls from businesses. I also don’t care for taking surveys. If I’m dissatisfied, you’ll know it, because I’ll say something. And if I haven’t expressed dissatisfaction, it should be assumed I have either none to express or not enough worth mentioning.
Speaking as a businessperson, I don’t believe a business should intrude upon its customers’ time in the name of improving customer service. It is not worth the risk of annoying the very people you’re aiming to please.
I did in fact tell them to never call me for a survey again.
If your points are “You agreed to this, so live with it” and “If you don’t like it, eat elsewhere”, I agree with you.
Don’t get me wrong. I think online ordering is neat, and pizza’s one of the neatest things you can order online. I just want to be left alone after I receive what I’ve ordered. I don’t think this is unreasonable.
But apparently it is worth the risk. Plenty of people don’t mind taking surveys. I usually agree to take them and think nothing of it. You risk annoying some, but you also get a lot of valuable data and in the longrun it must be worth it to them or they wouldn’t do it.
I did get a survey call from Pizza Hut, many years ago. This was before they had online ordering. They asked me if my order was right, on time, etc, and did I have any comments… took maybe a minute. No biggie.