I know I’ve said some harsh words about them before. But, every time I’ve done that, I’ve always written them asking for them to fix the problem I was having. And every time they’ve fixed my problem. It’s a company that actually listens!
I complained about the TVTropes getting its ads pulled without notice being bad, so they instituted a prewarning system. I complained about the new YouTube start page not showing as many recommended videos–they added a Recommended tab. And here recently I complained about having my name instead of my email on Google’s menus, as I have multiple emails. And Google has just now fixed that.
Obviously, my request alone wasn’t sufficient, but it’s not like I take the time to complain about things that I personally don’t like–I always think about how others would feel, too. It warms my heart to know that there is a company out there that listens to its customers.
And, I just had to share.
But to make this threadworthy: what are your opinions of the company? Any companies out there that you also think really listen?