iPhone in Canada - help with picking and plans, please

I’m trying to get the iPhone in Canada. There are a multitude of sources, including ‘The Source’, aka Radio Shack. The dude there has an iPhone with Bell for $65 (w/ three year contract) versus Virgin for $159 (w/ 3 year contract). Also, Virgin has no phones actually available, which is a minus.

So, facts - how does Bell score with customer satisfaction? Are they evil? Reasonable? What? Or is there some 3rd source I should consider?

Also, I really don’t get the CDMA / 3G / HSPA / CDMA maps that I find here. I live in the boondocks, so it’s important that I have reasonable service options.

Ah, Bell mobility owns Virgin, so that’s the first piece of info needed.

Actually I was under the impression that Virgin was a separate company altogether, what they did was to lease air time off Bell, and then re sell it.

Also depending on where you reside, Bell or Telus should give you the best coverage for cellphone service, but the further north you go , you run into more elderly network protocols.

I have the iphone on Rogers, and the fastest speeds are in the southern half of the country, you should visit the howard forums for more detailed description of plans, plus customer feedback for the different carriers.

Declan

This used to be true, however Bell has since bought them outright.

As far as which company to go with, I would also lean towards either Telus or Fido. Bell’s customer service has a reputation of being pretty pitiful. That said, I haven’t heard of that spilling over to Virgin, so they may not be a bad choice either. A good website to compare what’s being offered now is www.cellularcompare.com and, of course, howardforums.

I think you mean comparcellular. The one you linked is up for sale and looks like a place-holder page. I added the other link in case anyone is ever searching the dope and finds this thread.

Thanks. I’ll also check out Fido, Telus and Howardforums.

One thing I don’t get is the coverage maps. I live in central newfoundland, and coverage is going to be an issue.

In my experience, Bell Mobility is worse than Hitler.

Whoops. My bad. I guess that will teach me not to copy and paste.

Things seem to be different out East. Over here in the West, Rogers is the de facto iPhone provider. I have received reasonable service. The Apple store will sell you an unlocked phone if you want to shop around. My parents went with Telus and found the process painful.

My experience is in a dense urban area, so YMMV.

Not that anyone really cares, but in Saskatchewan Sasktel is king. Telus has actually been using their 3G network since last September, so if you have a Telus iPhone you’re on Sasktel. If you never leave Saskatoon or Regina Rogers can get a decent signal, but good luck if you leave those cities. I’ve been happy with my Telus customer service.

Also, as an aside, Sasktel gets the same phones as Bell - Bell is like its big brother. If you’re wondering what will eventually trickle down to Sasktel, check what comes out from Bell.

Outside your dense urban area Rogers sucks.

Yes, the provincial phone companies are more saturated, so Telus (used to be AGT, merged with BC Telecom, and then went on a buying spree) is king in BC and Alberta.

Be careful with Fido/Rogers then. For some reason, they have almost no coverage in NL.

Yeah! That’s what I call advice.

So which is the king in Newfoundland? It sounds like evil Bell has the good coverage in NL, is that correct?

I suspect that’s the case, and it seems to be confirmed by this comparison done in Nov 2009:

In the beginning: Rogers vs. The Old Phone Companies

Both Bell and Telus are descendants of the “traditional” phone companies’ wireless services. Bell is based in Ontario and Quebec; Telus is based in Alberta and BC. There are other descendants of the traditional phone companies in other areas: SaskTel in Saskatchewan, MTS in Manitoba, Aliant in the Maritimes, Télébec in Quebec. All of these provide coverage in their original areas. These descendants started out with analogue mobile phones, and for a long time they provided service using the “CDMA” standard.

Rogers is a descendant of the original phone companies’ original wireless competitor, who started out with analogue mobile phones, and eventually went to the “GSM” standard.

So that’s the first and biggest division. Rogers vs. The Old Phone Companies.

The Old Phone Companies start to compete with each other

However, with deregulation and competition, things got interesting. Bell and Telus began invading each others’ territories. Telus now has a skyscraper in Toronto, for example, and Bell sponsored the Vancouver Olympics. Bell also now seems to control Aliant in the Marities and Télébec in Québec.

But that doesn’t stop them from joining forces when necessary

Then on top of the Olympics came the iPhone. Bell and Telus realized that they didn’t want Rogers, as the only GSM carrier, to get all the lucrative roaming fees from Olympic visitors (most of whom would be using GSM phones). And the iPhone, the hottest thing since sliced bread, wasn’t then being offered in a CDMA version, which meant that Rogers could gain millions of customers at Bell and Telus’ expense.

So Bell and Telus bit the bullet around '08-'09 and built a complete–and shared–network overlay, replacing most of their CDMA networks with the third-generation (3G) of GSM, also known as HSPA. Now they could host Olympic roamers and offer the iPhone too. Rogers was upgrading their GSM network to the same HSPA standard.

The other regional companies, such as SaskTel, started to add HSPA.

New entrants, new spectrum

At the same time, new phone companies were started as new spectrum, the 1700-MHz band, was released for mobile use. In Ontario and points west, these were Mobilicity, Public Mobile, and Wind Mobile. Videotron shut out Wind in Quebec for the new spectrum.

These new entrants had to build new networks and so their coverage areas are limited to the larger cities. They have roaming agreements on other networks for travelling, though. Because they use the new spectrum, they may not be completely compatible with many phones. The iPhone will not work on Wind’s HSPA network, for example.

Discount brands

Each of the big three have a discount brand: Solo is Bell’s discount brand; Fido is now Rogers’ discount brand (used to be a separate company), and Koodo is Telus’ discount brand. Rogers also owns Chatr, and Bell owns Virgin Mobile in Canada.

What to do?

So, basically, it boils down to a) Bell & friends, b) Rogers, and c) the new guys. Go with who has coverage where you are going to be, which in rural NL would seem to be Bell.

That was the best bedtime story ever!

Sorry about not getting back to this thread - I had missed the notification that it still getting posts. Thanks everybody, especially **Sunspace.
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Final question: Assuming Virgin is now Bell in Virgin’s clothing, this leaves us the final bracket:

*Bell versus Telus - Which is less evil? *