I don’t know how you can do business like this. Perhaps it’s because you actually deliver the things you promise like clear digital phone calls, and a big coverage area. The “extras” are what make me wish I’d rather have felched something or run a jigsaw somewhere or even drank a foot loop tasting tequeza than getting involved with you customer hating corporate dickheads.
Your automated phone system has a charming way of directing people down a one way 45 minute mind numbing dry hump that dumps us poor bastards right into the hell that is
“ Your call is very important to us but unfortunately we are experiencing high call volume and you will have to call back at another time” CLICK, BUZZ, DIAL TONE.
I bet when that msg. cranks up buzzers and bells go off at your main office and everyone gives out high fives as the little blinking red light that is my call blinks itself out and the line releases. You pricks stare at it in amazement for a full 9 seconds until it lights up with another sucker on the line, you cheer as the whole thing starts all over again.
Woe be unto him that gets through to a live person. My advice from here on out is no matter what do not talk to the first person you reach. Don’t do it. It’s a trick to suck the wind from your sails before you get transferred to someone else that can help you.
“Let me transfer you to someone that can help you with that” CLICK, BUZZ, DIAL TONE.
FUCK, FUCK, FUCK FUUUUUUUUUCK!!!
You can hear a pin drop, but you can’t here my pay this fucked up fraudulent bill now can you? Ever seen Quills? It would be easier to stop him from writing with wine, blood, shit or whatever than it will be to make me succumb to your strong arm, bullshit thieving tactics.
Is this SprintPCS we’re talking about? I tried for two days to get through to their customer service/technical support. I’d put in my number, then it would say “Thank you. We are now transferring your call to the appropriate location.” CLICK. BZZT BZZT BZZT. For two days.
Finally got through by some bizarre stroke of luck a few days later. I’d been having intermittent, but pretty prevalent, problems accessing my voicemail; when I’d press and hold the voicemail to dial into the voicemail system it’d say “Blah blah number or code you have dialed is incorrect.” A lot of incoming callers were getting the same message when they’d call me. So I finally get through and the customer service rep places a “test call” to my phone, which of course went through, and says “Well, your phone should be working. It just worked for me. Thank you for calling. CLICK.”
Heehee… well, that’s what I get for having bad credit and going with the only company that’d take me.
yeppers :mad:
I sure did like my Samsung phone but unfortunately my new service needed a Nokia. I guess carriers have an exclusive arrangement with phone manufacturers.
I used to love Sprint when they were our long-distance company.
They are now our local phone company and we still get long-distance service thru them. Their local phone service sucks, plus their long-distance offerings are so limited now I either pay a monthly fee for service I don’t use since the line is so scratchy can’t hear what anyone is saying, or I get raped on per-minute charges when I do make a long-distance call.
Forget crystal-clear calls. When I complained about how lousy our connection is, they told me that it was the lines in our house that were the problem. Then how come when I connect a phone up to the outside box and have someone call me, it sounds just fine?
I got so sick of arguing with them about it (when you can actually get a human on the line) that we got a cell phone for the house with a calling plan that lets us call anywhere in the country for no extra charge. And I can actually hear the other person on the line! Who would have thought that cell calls would be clearer than a hard line. And surprise, I didn’t choose SprintPCS!
This same company was actually sued for selling their service to students at the University where I work, claiming they had this service area covered when in fact they were woefully short of whatever crap you need to service calls. People couldn’t get through, had terrible connections…
It’ll be a cold day in hell when they win my business.
You may have worded this wrong, but if you can hear fine from the box outside your house but it’s scratchy from inside, then your house wiring is the problem.
Yeah, I did word it wrong, sorry about that! I get so worked up when I think about it I can’t even type straight!
I went outside and checked the line quality from the box before I even called them for service. I also connected phones up to jacks we don’t use in the house and they all sound the same - like shit.
It was the service guy that told me everything sounded fine to him when he hooked up to the box outside. Apparently he couldn’t hear the constant buzzing/scratching noise, which is so loud it drowns out people with quiet voices.
The really fishy part about the whole thing is when I called to tell them there was a problem, the first thing the agent said to me was, “I see you aren’t paying for LineGuard,” which is a monthly fee they put on your bill to cover your inside wiring. I said no, this is a recently built house and I don’t have any reason to believe there’s anything wrong with the wiring. She seemed convinced without knowing anything about the situation that it must be inside the house. And the guy that came out was very cursory about checking outside. They won’t come out again unless we either pay them hourly to look at the inside wiring or add LineGuard to our monthly bill. Can you say ka-ching?
A friend of mine who knows a lot more about phones than I do said they are probably trying to cheap out on equipment because we live in a semi-rural area and they don’t get enough return on their investment to make it worth their while to really fix the problem. I haven’t asked my neighbors what their lines sound like. I should probably do that.
The worst part is we’re stuck with them. We don’t have another local company we can switch to.
You guys think that you have a hard time dealing with them? It’s not just customers that have a hard time, it’s even people who install phone lines and contract through them.
I worked for a company that installed phone lines and when we would call them to make arrangements to have them put in service or test a line, we have to call the same number as you do.
Same shit!
Forever and a day to get to a person, and then they even treated us like crap, and we were doing work for them.
As for the static and crap on your line being your problem not theirs. We would get that answer also.
Sucked when it affected our three of our fire stations and I called and finally got through to someone who told me that their end tested clear and I needed to send my guys out to test the line.
Well, duh, we did that first thing to try to take care of it locally before we wasted half the day trying to reach a human on your end.
Obviously that was our first step you snide piece of shit sitting on your ass answering a phone and pushing buttons trying to tell me I’m not doing my job right.
So, no, it is not just the little people they treat with total disreguard. what a way to do business.
You had to call that same automated number? What a bunch of idiots. If they have this attitude with customers as well as contractors/employees I don’t see how they can continue to stay in business.
Ah, now there’s something to hope for! I never thought I’d say this, but service through Bell South or GTE is actually starting to look like a good thing …