Is it free or not? Grr Wells Fargo

The BBQ Pit
1

I was sent on a mission to obtain copies of my mortgage payments for the last 12 months. I logged on to the website and noticed something new- I could quickly and freely pull up copies of checks back to July 2002!!
Wonderful!
I pull up checks for the past two months, print them out. Hmm, have to request the rest.
No problem, the website says my requests will be available in two hours.

Two hours pass, log back on, there’s 7 more available to print!

Three left that I need. Receive a message from Wells Fargo, they cannot process my request, tells me to call them.

Poorly Speaking Customer Service Rep: Thank you for calling Wells Fargo, how may I be of assistance?
Me: I need to obtain copies of three checks- I requested them online, but received a message stating they were not available and to call you
PSCSR: As of yesterday, March 22nd, all checks that you write will be available to you online at no charge.
Me: I know, I’ve already printed some, but I still need checks 111, 222, 333 from April, May, and June last year
PSCSR: keys up the requested checks I have them here, I can mail them to you
Me: Why can’t I pull them up online?
PSCSR: In some areas checks are not available. As of March 22nd they will be available to you in Minnesota. That was yesterday?
Me: Yes, that was yesterday. And I know that. You already said that. How may I get copies of checks 111, 222, 333?
PSCSR: I can mail them to you, and the first two copies are free!
Me: And the third?
PSCSR: $7.50.
Me: So, let me get this straight. The website says that copies of checks back to July, 2002 are available to me online for free. I have been able to obtain nine of those I needed in said manner. You’re telling me I need to pay $7.50 for the remaining three…
PSCSR: Two are free, the third is $7.50
Me: … EVENthough they are available right this minute.
PSCSR: As of March 22nd they are free online…
Me: It’s March 23rd
PSCSR: Just a moment
*I’m on hold listening to the great things Wells Fargo can do for me today. Include raise my blood pressure. *
PSCSR: Ma’am, I can e-mail them to you in four hours
Me: For a charge?
PSCSR: Yes ma’am, the first two are free, there will be a $7.50 charge for the third.
Me: When will the three be available to me online for free as noted on your website?
PSCSR: I do not know, ma’am (Notice the sudden usage of ma’am???)
Me: Then why does the website say they’re available back to July 2002?
PSCSR: I do not know, ma’am.

:smack: I was so elated to see that I could just pull them up, no problem. But having to go around and around like an Abbott and Costello routine with a CSR annoys the hell out of me!!

Don’t tell me it’s free, then charge me for it, you morons! And keep a damn calendar in front of you so you know what fucking day it is!!

2

Did you ask to speak to a manager?

3

Wells Fargo is the Devil. They allowed an unauthorized charge from a monthly scheduled bill payment to go through even though I called them the month before and told them no more payments to my cell phone company. I’d also told the cell phone company, but they hadn’t changed it. But they called me to notify me. So I called the bank and told them to not pay it. Of course Wells Fargo paid it. And overdrew my account. And then they hit me with $600 in overdraft fees. Then they called me and threatened to arrest me for writing bad checks. I didn’t even know I was over drawn.

I told them that it was their mistake and after much hemming and hawing they agreed to refund the money. But it gets better. My savings account also overdrew as a result of this colossal screw up. And when they gave me my money back, the used the right of set off to fix the savings account. Of course, it was their mistake. So I’m overdrawn again from that. Needless to say, I have a B of A account now. They rock.

4

My Wells Fargo story concerns checking.

I commented a while back to a teller that it was my birthday and she asked, how old I was after I told her, she said that I was eligible for a reduced rate on my checking account, would I like it?

I, of course, said yes, and she progressed to transfer my account to the new checking program.

A month passes and it turns out I was using my checking account too much and my account was going to be billed for that. It would have been nice if someone would have mentioned that earlier.

In their defense, it may have been in some of the phamphlets that the teller gave me just before I walked out of the lobby, but I do really think she should have mentioned it. I mean I was completely willing to continue with my original checking program. They brought up this new one and stated it would be cheaper.

5

I am fighting WF trying to get the title to my wife’s car. We paid it off last December. Early February I asked my wife if we had received the title yet. She said no and called find out when it would arrive. According to them, the title was lost March of 2004 when they bought the account from a local dealer but they would send a copy of the title and a release of interest. Of course, my question is, how did they get a copy of the title without the title? I got the paperwork from WF and took it to local department of licensing to see if I could get the title myself. Nope, need the original title. Called WF back and was told there is nothing they can do and to not contact them again about the title. The guy even called me a bastard because I was a bit ticked off. I contacted my state’s attorney general office and they have agreed to put some pressure on WF.

6

Possibly you should have got the first two emailed free while you could, and then tried again to get the third…?

7

Of course, now that you’ve said that you’ll be pitting B of A within three months.

They deserve it, of course. Worst. Bank. Ever.

8

After a flurry of phone calls and e-mails, I received the three needed checks via e-mail.

As of today, no charges have been placed on my account. I did speak with a manager who also didn’t grasp the irony of “The website says it’s free, but it’s $7.50”. She did state verbally I would not be charged.

I used to bank at a small town bank. Then Wells Fargo bought them out. I still find myself going back out to the original branch bank if I have issues as they’re much more pleasant to deal with than some of the bankers in Minneapolis.

9

Ahh, lovely Wells Fargo financial…

I’m doing a mortgage refinance now and called them based upon an enticing mailer I received.

The very friendly rep offered to send me a free quote packet, no strings, to offer me a wonderful deal. I say fine, I’d like quotes on various fixed rate mortgages.

It arrives as a 14% ARM :eek:

I call them up. “Is that the best you can do? That’s awful!”

“Let me send you to me manager” says the rep. I get the manager on the phone.

Says he “Hmm, well it really is a great deal, but I understand your needs. We can give you…oh…a 10.5% fixed. Even though the adjustable is a really popular package in these fast paced modern times.”

“Holy crap. That still doesn’t sound too good. Let me call my original broker and see what they quote.”

“You’re welcome to do that sir, although I recommend the security and stability of Wells Fargo for your own financial protection”

“Errmmm…yeah. Whatever. Bye.”

I instantly called my other mortgage broker and got quoted a 6.5% fixed right off the bat.

Keeeerist on a crutch. :rolleyes:

10

That doesn’t even make any sense. Adjustable rate mortgages are almost always initially lower than fixed rate mortgages because you’re making the gamble that rates won’t rise.

Even 6.5% doesn’t sound that hot. Fixed 30 year mortgages around here were well under 6.0 not too long ago.

11

This pattern is very curious and disturbing. Instead of fretting over $7.50, I’d be concerned why I can print every 111th check. What of check #444? #555? Solving this riddle may lead to The Holy Grail, Atlantis, Dead Sea Scrolls, God or something greater. It’s that important!

12

Bank of America will end up screwing you.