Is my synth broken? (highly specific)

Factual Questions
1

I’m operating my Nord Lead 2 (software version 1.06) mainly with my General Music S3 workstation synth. And I’ve got a few problems:

  1. I can’t MIDI sync my LFO’s. This problem might be the S3. But when I compare the MIDI implimentation chart it states that the S3 sends out a standard word clock.

  2. Any program in slots A and B I can affect every parameter via MIDI. But programs in slots C and D the only thing I can do is send notes.

Any input on this would be greatly appreciated. Also does anyone knows where I could go for Clavia support?