I wouldn’t do her job for the world, it’s a hard one. Her stupidity is general, though - those that have the same job as her agree that she’s about as intelligent as a slime mold.
He likely knows the basics of her job.
Happens plenty in my world. I have stories, and believe me, they do that and more.
I think a link to The Daily WTF is in order, if only to prove that there is a mountain of Stupid in everyone’s corner.
“What is your password?”
“Uh, it’s just the letter ‘A’”
hahahaha
I’m confused. Why do corporate IT help desk guys consider themselves to be the pinnacle of intellectual achievement? Most of the ones I’ve met are guys who come from nth rate tech colleges and help users do such profound things as configure their printer. Then they have the audacity to get snotty when people ask them to actually do their job.
Because they regularly encounter people who are unable to fire two neurons simultaneously when computers are involved (e.g. thinking that a new cellular modem card removes not only the need for a modem cable but also for a power cable). This then leads fairly naturally to a general feeling of superiority. It’s probably a fairly common scenario where groups of people with relative experts are dealing with others who are outside their own field of expertise.
It’s just that there aren’t as many e.g. CPA’s telling MDs “you wrote WHAT on your tax form!!!” or websites devoted to the topic.
My job is to sit between IT and the business. And the part of IT I sit between is desktop and server staff. Honestly, in twenty five years of this and similar roles for large corporations with large desktop and/or server teams, I’ve run into maybe five people with even a BASIC understanding of what a corporation is in existence to do (note, it isn’t to provide toys to the server team or computers for the desktop team to play Halo on). Desktop/Server and Helpdesk staff really shouldn’t be throwing stones when they live in a glass house that can’t comprehend something as simple as “we don’t have budget.”
(I’m an accountant by training, and most accountants are too damn professional to say “you wrote WHAT on your tax form.” I’ve even tried to get IRS agents to make fun of tax protesters and they are too professional to do that. IT Desktop folks in particular seem to think that their customers are idiots of the first order - and are sometimes (perhaps even often) unprofessional enough to let everyone, including their customer, know it. I had to tell a IT Contractor that he shouldn’t make fun of the clients IP address architecture - when the guy who developed it was sitting right there at the table and was PAYING HIM to be a desktop tech, not design an IP address architecture (which was working fine for the client and which they had no issues with - the contractor thought a different subnet mask should have been used - rationale - this one allows too many numbers. Gee, that’s a ‘mistake’ a lot of big companies WISH they would have made.)
This may come as a shock to you but not everyone cares about using a computer beyond sending email and using Microsoft Office. As Dangerosa pointed out, the computer infrastructure is not the central focus of most companies. It is the business, a topic which most IT professionals seem to be woefully ignorant.
For some reason, many IT professionals seem to have a problem with the “professional” part.
Too bad. That would have been a killer burn. :rolleyes:
“You subnetted a class A private IP address range and you have HOW many employees?! Oh man! Wait’ll I tell the boys down at the server farm!”
Yeah but we spend a lot of time being told by the users that the most important thing ever is being held up right now because they can’t check their email from their hotel room in Cancun [jet ski reservation confirmation], the business will utterly fail if the site is down for 15 mins for maintenance [at 3AM on a Tuesday] and they will lose their job if we don’t loosen the firewall rules so they can get some very important information for their boss from a blocked site [ESPN Fantasy Football standings].
It’s not necessarily the IT people propagating this technical superiority, it’s the people who lose their minds when everything doesn’t work as expected all the time and there is no magic wand to fix it.
Yay! We watched that at the beginning a large implementation here–and support has been like that ever since.
snort
You know you’re in the hot and deep end when satiric youtube videos become curriculum.